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UT2715 - Water Contract

Wiltshire Council

This public procurement record has 1 release in its history.

Planning

20 Oct 2026 at 11:27

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Wiltshire Council intends to procure water, wastewater and related services for its operations across Wiltshire. The service covers water supply and wastewater, including sewerage, road and property drainage, and trade effluent services, all to relevant standards and legislation. The supplier will also handle monthly consolidated electronic invoices, with invoices uploaded to the council’s SystemsLink database and Concerto payment system for management and payment. Customer-facing and administrative work includes account management, query handling and customer services. The scope is water distribution and associated services (CPV 65100000). The council is undertaking early market engagement to understand experience since 2019 with similar public-sector contracts and whether a direct-to-retailer model could be cost-effective and beneficial. Engagement sessions are planned remotely via Microsoft Teams.

This is at planning stage: Wiltshire Council has stated its intention to procure, but has not yet invited tenders. It expects the contract to start in June 2027, run for two years initially, and potentially extend up to May 2033. The estimated value is £4.5 million excluding VAT (£5.4 million including VAT). The procurement is planned as one lot, identified as suitable for SMEs, and the council expects to publish a further notice by 29 January 2027. Market engagement is scheduled, with a stated date of 6 November 2026 for the engagement milestone. The council is seeking market input on prior contracts delivered since 2019 and on whether direct-to-retailer provision would offer value. No award procedure or evaluation basis is set out at this planning stage.

The work is likely to suit water retailers and suppliers with experience coordinating water and wastewater services across a large, multi-site public-sector portfolio. Relevant capability includes managing water supply alongside sewerage, drainage and trade effluent, and maintaining compliance with applicable standards and legislation. Suppliers should be able to produce accurate consolidated electronic monthly invoices and support their transfer into SystemsLink and Concerto. A proven account-management function, responsive query handling, customer services and general administration will also be important. Wiltshire Council says examples of previous work for clients would be favourable, particularly experience managing a large multi-site portfolio. SMEs are considered suitable for the single-lot procurement. The planned market engagement provides a chance for suppliers to share lessons from comparable contracts and explain the potential costs and benefits of a direct-to-retailer approach.

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Notice Information

Notice Title

UT2715 - Water Contract

Notice Description

Wiltshire Council are approaching the market for a water, wastewater and ancillary services contract to commence June 2027.This engagement seeks to learn from contracts undertaken since 2019 for this service, which have been through existing public sector frameworks, and to better understand if a direct to retailer service would be cost effective and beneficial to the council. The contract is required to ensure the provision of water as well as wastewater including, but not limited to, sewerage, roads and property drainage and trade effluent services, in accordance with relevant standards and legislation. Specifically, the service requirements include accuracy of monthly consolidated electronic invoices, and an ability for invoices to be uploaded to SystemsLink (database) and Concerto (payment system) for management and bill payment. Examples of previous history with clients to demonstrate this would be favourable as would experience managing a large multi-site portfolio. Expectations include provision of account management or an account team, query management, customer services and general administrative services.

Planning Information

Wiltshire Council are approaching the market for a water, wastewater and ancillary services contract to commence June 2027. This engagement seeks to learn from contracts undertaken since 2019 for this service, which have been through existing public sector frameworks, and to better understand if a direct to retailer service would be cost effective and beneficial to the council. The contract is required to ensure the provision of water as well as wastewater including, but not limited to, sewerage, roads and property drainage and trade effluent services, in accordance with relevant standards and legislation. Specifically, the service requirements include accuracy of monthly consolidated electronic invoices, and an ability for invoices to be uploaded to SystemsLink (database) and Concerto (payment system) for management and bill payment. Examples of previous history with clients to demonstrate this would be favourable as would experience managing a large multi-site portfolio. Expectations include provision of account management or an account team, query management, customer services and general administrative services. Sessions will take place remotely (via Microsoft Teams). Please contact Technical Energy Lead for Wiltshire Council - Louise Della Mura on 01225 713726 or louise.dellamura@wiltshire.gov.uk for more information.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078ba0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/098894-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

65 - Public utilities

CPV Codes

65100000 - Water distribution and related services

Notice Value(s)

Tender Value
£4,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
29 Jan 20274 months to go
Award Date
Not specified
Contract Period
1 Jun 2027 - 31 May 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Wiltshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TROWBRIDGE
Postcode
BA14 8JN
Postcode Area
Bath
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
TLK15 Wiltshire
Local Authority
Wiltshire
Electoral Ward
Trowbridge Central
Westminster Constituency
South West Wiltshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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