Notice Information
Notice Title
Norfolk Community Mental Health Outreach and Support Service
Notice Description
Norfolk County Council is issuing this Preliminary Market Engagement Notice to inform the market of its intention to procure a new Norfolk-wide Community Mental Health Outreach and Support Service for adults with mental health needs. The Council is seeking to commission a county-wide service ( which may be divided into lots) that provides flexible, person-centred support to enable people to maintain their independence, improve wellbeing, build resilience, and strengthen connections within their local communities. The service will support individuals with mental health needs through a recovery-focused and strengths-based approach, helping to prevent escalation of need, reduce social isolation, and promote sustainable independence. The service is expected to operate across the whole of Norfolk and we will be seeking markets feedback on the approach to division of lots. The service will work in the unregulated space and deliver accessible and responsive support across urban, rural and coastal communities. The provider will be expected to work collaboratively with Adult Social Care, health partners, housing providers, voluntary and community sector organisations, and other key stakeholders to support positive outcomes for Norfolk residents. Commissioning the Community outreach services separately from mental health supported living is a change to the current model which is combined. The Council intends to publish the procurement documents in Spring 2027. The supported living requirement will be a Call-Off from an existing framework. Please note that the contract length has been included in the notice as 4 years plus a further 2 plus 2 years. Contract length has not yet been fully agreed and providers will be asked for their feedback on this. The value in this notice is for the total 8 year contract length and does not include any uplifts set by the Council.
Planning Information
The Council will be holding a market engagement session on 26 November 2026 from 3pm to 4.30pm on Teams. Although the session is for a maximum of 1.5 hours, it may end earlier depending on the number of questions asked during the session, The purpose of the session is for the Council to inform potential bidders about the intended new model for delivery, timelines and for providers to give feedback and ask questions. This market engagement event will be managed electronically via the Councils e-procurement system. To participate in this market engagement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the tenders section and express an interest. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk. Once registered and having expressed an interest, please confirm the email addresses and names of those attending and who need a link to the Teams meeting. Any questions and answers raised at the market engagement session will be published on in-tend. No market engagement has been carried out prior to this notice. Meetings have been held with the encumbent provider around how the system is working and what could be improved.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0792ff
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/102378-2026
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
-
- CPV Codes
85300000 - Social work and related services
Notice Value(s)
- Tender Value
- £18,576,760 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 29 Oct 20264 days ago
- Submission Deadline
- Not specified
- Future Notice Date
- 2 Apr 20275 months to go
- Award Date
- Not specified
- Contract Period
- 1 Apr 2028 - 1 Apr 2032 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Planning
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- Norfolk County Council
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- NORWICH
- Postcode
- NR1 2DH
- Postcode Area
- Norwich
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH5 Norfolk
- Small Region (ITL 3)
- TLH51 Norwich and East Norfolk
- Delivery Location
- TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk
-
- Local Authority
- Norwich
- Electoral Ward
- Lakenham
- Westminster Constituency
- Norwich South
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/102378-2026
29th October 2026 - Preliminary market engagement notice on Find a Tender
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