Tender

Review of the registration process

SOCIAL CARE WALES

This public procurement record has 1 release in its history.

Tender

10 Nov 2022 at 12:15

S2W Notice - Website Invitation to Tender Notice
Summary of the contracting process

Social Care Wales is looking to commission a supplier to conduct a comprehensive review of their registration processes. This review will focus on various key areas such as staffing and leadership structure, application processes, post-registration activities, and system usage. The deadline for tender submissions is December 1, 2022, and the award period ends on December 19, 2022. The procurement method is open, and the main procurement category is services. The tender aims to improve the efficiency, transparency, and value-for-money of the registration process, providing opportunities for businesses with expertise in professional regulation, CRM systems, and regulatory support.

The procurement process initiated by Social Care Wales presents an opportunity for businesses skilled in research and development services, consultancy, and health and social work services. Suppliers interested in bidding for this tender should possess knowledge of professional regulation, experience in similar reviews, and capabilities in proposing practical ideas to enhance processes. The eligibility criteria emphasise the importance of sound planning to deliver recommendations effectively. This tender provides a chance for businesses to contribute positively to the improvement of registration activities in the social care sector, aligning with regulatory standards and enhancing service delivery.

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Notice Information

Notice Title

Review of the registration process

Notice Description

Social Care Wales wants to commission a supplier to carry out a full systematic re-view of our registration principles and processes, from the initial application phase through to a full lifecycle of a registered person. This will identify opportunities to improve the effectiveness and transparency of our registration activity and in doing so ensuring that the process is as efficient, safe and value-for-money as it can be. As part of this review we want to focus on:- A review of the staffing and leadership structure, including the roles which support the functions - does it need to change to manage the future needs of the Register?- Our enquiries function, including how we can improve our digital support of-fering- The application process- The post-registration process, including:- Annual payments- Renewals- Change of details- Removals, including our case conference process- Maintaining the Public Facing Register - administrative registration tasks- The use of CARREG (our in-house CRM dynamics system)- The use of SCWonline, our public-facing portal. How can we improve it to make it as self-service and fit-for-purpose to our customers (focusing on ap-plicants, registered people and employers)We have detailed business processes which map out the processes above. We will also provide full access to the registration team, along with the CARREG system, where live examples can be provided. An overview of the role of the registration team is provided within these guidance videos.OutputsAt the end of the review we are looking for:- an assessment of the current staffing structure within registration, along with a proposal for any changes. This should include an assessment of whether we have sufficient resources in place to manage the increase in the Register, and recommendations for change.- a review, followed by detailed proposals for improvement, of the key functions listed in the requirements section of this tender specification- an assessment of the enquiries function within the team, along with a proposal on how it can be improved, including the digital support offering- an assessment of how easy it is to apply to register. That should in-clude opportunities for improving our communication with applicants, regis-tered people and employers. This may include direct communication as well as indirect i.e. website.- an assessment of our operational use of CARREG, along with a pro-posal on how it can be changed to improve our efficiency- a full assessment of our post-registration functions, with options and recommendations on how they can be improved. This should be reviewed looking at internal and customer-facing perspectivesThis work should be carried with reference to the following resources:- The registration pages on our website- The Regulation and Inspection of Social Care Act (2016) (RISCA)- Code of Professional Practice for social care- Social Care Wales (Registration) Rules- Social Care Wales (Content of the Register) Rules- The registration operational policiesPlease see specification for more informationNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=126451.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (WA Ref:126451)The buyer considers that this contract is suitable for consortia bidding.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-126451
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=126451
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
S2W Notice - Website Invitation to Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

85 - Health and social work services

CPV Codes

73000000 - Research and development services and related consultancy services

73200000 - Research and development consultancy services

73210000 - Research consultancy services

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Nov 20223 years ago
Submission Deadline
1 Dec 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOCIAL CARE WALES
Contact Name
Procurement Team
Contact Email
Not specified
Contact Phone
+44 3003033444

Buyer Location

Locality
CARDIFF
Postcode
CF10 1EW
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Cathays
Westminster Constituency
Cardiff South and Penarth

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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