Notice Information
Notice Title
Telecare and Out of Hours Call Monitoring
Notice Description
Wrexham County Borough Council (WCBC) are seeking Expressions of Interest from providers with the potential of procuring Telecare Monitoring Services for their county-wide service. This will include an 'Out of Hours' call monitoring service for a number of Council departments on a 24 hour, 365 days a year basis and will be due for commencement in December 2025.WCBC wishes to work with a provider who can demonstrate experience of and deliver a comprehensive Telecare Service to a growing number of existing and new users throughout the life of the contract.The successful provider will be responsible for taking calls from various Telecare and Assistive Technology devices, including both dispersed and hardwired devices, and handling Out of Hours calls for the Authority.Wrexham County Borough Council is exploring the possibility of including an optional service for the installation of telecare equipment. Interested suppliers are invited to express interest in either the Telecare Monitoring service (Lot 1) and/or the optional Installation service (Lot 2).It is essential that both elements of this service can be provided in Welsh, and it must be ensured that Welsh-speaking staff are available to support clients when required.The service will support a total of approximately 3000 users, consisting of 700 hardwired devices, in various Schemes such as Warden controlled properties and Extra Care schemes, and approximately 2300 dispersed units out in the community.The installation of telecare equipment will be provided across the entire geographical area of the County, which may include remote, hard to reach locations________________________________________Requirements - Lot 1The following list is not exhaustive but should be used as a guide to the primary requirements WCBC is looking for in a Telecare Monitoring Service:* Receiving and responding to emergency and non-emergency calls from telecare devices, including falls detectors, personal alarms, and other telecare equipment.* Monitoring service availability to ensure 24/7 operational support, including Out of Hours coverage (evenings, weekends, and holidays).* Timely and appropriate responses, including escalating calls as required, contacting family members, carers, or emergency services when necessary.* Data management, ensuring all calls and responses are logged and recorded in line with regulatory and data protection requirements.________________________________________Requirements - Lot 2The following list is not exhaustive but should be used as a guide to the primary requirements WCBC is looking for in the provision of the installation of Telecare equipment:* Installing telecare devices in client homes, including falls detectors, personal alarms, and other equipment as specified by the authority.* Testing and configuring the devices to ensure they are fully operational and compatible with the monitoring service.* Client training and support during installation to ensure that individuals understand how to use the devices effectively.TimescalesPlease e-mail an overview of your solution to Sian Milwicz, Commissioning and Contracts Manager at sian.milwicz@wrexham.gov.uk by ____________.Please ensure you only submit information that is relevant to the detail outlined above.Also, that accreditations related to the Telecare Services Association's (TSA) Quality Standards Framework (QSF), and the Technical Standard BS8521-2 signalling protocol (also known as NowIP) and TS50134-9 (SCAIP/CENELEC) are attached.Please include the reference 'Proc-24-240' in the subject heading of your email response.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=146841.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-kuma6s-146841
- Publication Source
- Sell2Wales
- Latest Notice
- https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=146841
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- S2W Notice - Website Prior Information Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
85 - Health and social work services
98 - Other community, social and personal services
-
- CPV Codes
85000000 - Health and social work services
85320000 - Social services
85323000 - Community health services
98000000 - Other community, social and personal services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 17 Dec 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Not Specified
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WREXHAM COUNTY BOROUGH COUNCIL
- Contact Name
- Sian Mlwicz
- Contact Email
- Not specified
- Contact Phone
- Not specified
Buyer Location
- Locality
- WREXHAM
- Postcode
- LL11 1AR
- Post Town
- Llandudno
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL3 North Wales
- Small Region (ITL 3)
- TLL34 Flintshire and Wrexham
- Delivery Location
- Not specified
-
- Local Authority
- Wrexham
- Electoral Ward
- Grosvenor
- Westminster Constituency
- Wrexham
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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