D3 Tenders | Mental Health Sanctuary Service

Notice Information

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Notice Title

Mental Health Sanctuary Service

Notice Description

The contract is for an out-of-hours Mental Health Sanctuary Service for adults in Cardiff and the Vale of Glamorgan experiencing emotional distress or crisis. The service provides a non-clinical safe space offering same-day telephone and face-to-face support, operating daily from 5pm to 1am with appointments from 7pm. Referrals come exclusively through the 111 Press 2 mental health triage service. The provider delivers a peer-led crisis model, manages the premises, ensures appropriate staffing, arranges transport for service users, and provides required performance and outcomes reporting to Cardiff & Vale UHB.

Lot Information

Lot 1

The contract is for the provision of a Mental Health Sanctuary Service designed to support adults aged 17 years and 9 months and over across Cardiff and the Vale of Glamorgan who are experiencing emotional distress, escalating anxiety, or a mental health crisis. The service provides a safe, welcoming, non-clinical environment where individuals can access immediate support outside of traditional service hours, reducing reliance on emergency and acute mental health pathways. Operating seven days a week between 5pm and 1am, with face-to-face appointments from 7pm, the Sanctuary offers both telephone-based and in-person support, enabling individuals to receive timely assistance based on their preferences and level of need. Referrals into the service are made exclusively via the NHS 111 Press 2 mental health triage service, ensuring that every individual accessing the Sanctuary has received an initial professional assessment and is appropriately directed to this community-based alternative to A&E, crisis teams, or police involvement. The service places strong emphasis on early intervention, compassionate listening, de-escalation, and providing a calming space away from the home environment. The provider will deliver a peer-led model utilising support workers with lived experience of mental health challenges, helping to reduce stigma, increase trust, and improve engagement for those who may struggle to access more formal types of mental health care. Under this contract, the provider is responsible for the full operational management of the Sanctuary, including staffing, supervision, safeguarding compliance, and ensuring a workforce that reflects the diversity of the local community. The provider will also manage the premises allocated by the Health Board, ensuring the environment supports recovery-focused practice and offers quiet, comfortable, and emotionally safe surroundings. Free transport must be arranged for any individual who requires assistance travelling to the Sanctuary, ensuring equitable access across the Cardiff and Vale region. The provider must deliver both immediate crisis support and short-term follow-up where appropriate, working closely with local mental health pathways to ensure continuity of care. In addition, the provider will supply regular performance, activity and quality reports, capturing both quantitative data (such as referral volumes, activity levels, demographics and outcomes) and qualitative insights (including patient stories and feedback). The service is expected to respond flexibly to changing levels of demand and participate in monthly review meetings during the first nine months, moving to quarterly contract monitoring thereafter, with ongoing evaluation and continuous improvement forming a core part of service delivery. This Sanctuary Service forms part of Cardiff & Vale University Health Board's commitment to improving crisis care, strengthening early intervention, and offering safe, accessible alternatives to emergency services for individuals in distress.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-kuma6s-162757
Publication Source: Sell2Wales
Latest Notice: https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=162757
Current Stage: Planning
All Stages: Planning

Procurement Classification

Notice Type: OJEU - F1 - Prior Information Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Not Specified
Procurement Method Details: Not specified
Tender Suitability: Not specified
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions: 85 - Health and social work services
CPV Codes: 85100000 - Health services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 11 Mar 20264 days ago
Submission Deadline: Not specified
Future Notice Date: 26 Mar 20262 weeks to go
Award Date: Not specified
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Planned
Lots Status: Planned
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: CARDIFF
Postcode: CF14 4HH
Post Town: Cardiff
Country: Wales
Major Region (ITL 1): TLL Wales
Basic Region (ITL 2): TLL5 South East Wales
Small Region (ITL 3): TLL52 Cardiff and Vale of Glamorgan
Delivery Location: TLL22 Cardiff and Vale of Glamorgan
Local Authority: Cardiff
Electoral Ward: Heath
Westminster Constituency: Cardiff North

Further Information

Notice Documents

https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAR596975
Mental Health Sanctuary Service - The contract is for an out-of-hours Mental Health Sanctuary Service for adults in Cardiff and the Vale of Glamorgan experiencing emotional distress or crisis. The service provides a non-clinical safe space offering same-day telephone and face-to-face support, operating daily from 5pm to 1am with appointments from 7pm. Referrals come exclusively through the 111 Press 2 mental health triage service. The provider delivers a peer-led crisis model, manages the premises, ensures appropriate staffing, arranges transport for service users, and provides required performance and outcomes reporting to Cardiff & Vale UHB.

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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