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Customer Satisfaction Survey

Partick Housing Association Limited

This public procurement record has 2 releases in its history.

Award

09 Nov 2018 at 00:00

PCS Notice - Website Contract Award Notice
Tender

25 Jun 2018 at 01:00

PCS Notice - Website Contract Notice
Summary of the contracting process

Partick Housing Association Limited, based in Glasgow, is conducting a tender titled "Customer Satisfaction Survey," seeking services from 2018 to 2021. The procurement process is currently in the active tender stage, with a submission deadline of 25 July 2018. This open procedure encompasses two main lots, including a three-year customer satisfaction survey and a monthly rolling survey. The contract awards include two active contracts, each valued at £34,425, signed on 2 August 2018. The delivery locations include Partick and surrounding areas.

This tender presents an excellent opportunity for firms specialising in market research and customer survey services, particularly small to medium-sized enterprises (SMEs) with experience in compliance with GDPR and standards set by regulatory bodies. With objectives focusing on customer feedback and experience enhancement, businesses that can deliver innovative survey designs and robust reporting mechanisms will be well-suited to compete for this contract, enabling them to potentially grow their client base through collaboration with Partick Housing Association.

How relevant is this notice?

Notice Information

Notice Title

Customer Satisfaction Survey

Notice Description

Partick Housing Association is seeking provision of customer satisfaction surveys from 2018 - 2021.

Lot Information

3 Year Customer Satisfaction Survey 2018

This invitation to tender (ITT) is for the provision of 3 year customer satisfaction survey in relation to customers and factored homeowners of Partick Housing Association (PHA) and our subsidiary company Partick Works Limited (PWL).

Monthly Customer Satisfaction Survey (Rolling)

PHA is seeking the following outcomes from our monthly surveys: - you must provide a price for 40 and 50 telephone interviews with customers per month; - provision of innovative survey design and sampling of customers who have recently receive a service from PHA, to ensure that we are continuously improving our customers' experience based upon their feedback; - regular, timely feedback on customers' experience of PHA including our key services and our people; - comparison and analysis of monthly results against previous results where appropriate; - regular review and flexibility in approach to these surveys and the performance indicators and questions to ensure they remain fit for purpose and sufficiently challenge PHA to deliver continuous improvement to meet customer needs.

Renewal: Monthly

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000547830
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV336601
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£34,425 Under £100K

Notice Dates

Publication Date
9 Nov 20187 years ago
Submission Deadline
25 Jul 2018Expired
Future Notice Date
Not specified
Award Date
2 Aug 20188 years ago
Contract Period
2 Aug 2018 - 31 Mar 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Partick Housing Association Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G11 5QP
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City
Local Authority
Glasgow City
Electoral Ward
Partick East/Kelvindale
Westminster Constituency
Glasgow West

Supplier Information

Number of Suppliers
1
Supplier Name

Research Resource

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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