Notice Information
Notice Title
Housing Management System
Notice Description
West Lothian Council have a requirement to tender for an IT management system covering daily operations within the Housing, Customer and Building Service areas. As our service recovers and renews following Covid 19, we are seeking to ensure we operate digitally, in communities and efficiently. We wish to deliver resolutions and services at point of need, and be able to deliver entire customer journeys, end to end. We want a system agile enough to deliver self service, automation and to be agnostic of device or method of contact. We want a solution that supports our ethos of service design by user feedback, and integrates fully and seamlessly with the council's CRM provision. We see the next 10 years as a critical decade of modernisation of our service to move into a more user focused service delivery model, and require a partner who will not just enable this, but will deliver future proof solutions for a modern housing and customer service.
Lot Information
Lot 1
The council's present IT Management system covers daily operations within the Housing, Customer and Building Service areas. The system is central to all users (both West Lothian Council and external partner housing associations) across a wide geographic base and makes use of mobile solutions for field based staff and remote working and be device responsive. The system provides reports, key performance indicators and manages Homeless, Allocations, Rents, Arrears, Repairs, Purchasing of materials, plant & equipment and Property Asset Mgt operations. The system incorporates a customer portal facility for our use by our existing tenants and housing waiting list applicants. A repair diagnostic system is also used by our staff and customers to help ensure effective repairs reporting which is currently hosted externally.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000632586
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC401337
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- OJEU - F1 - Prior Information Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72222000 - Information systems or technology strategic review and planning services
72222100 - Information systems or technology strategic review services
72222200 - Information systems or technology planning services
72223000 - Information technology requirements review services
72267100 - Maintenance of information technology software
Notice Value(s)
- Tender Value
- £800,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 3 Dec 20205 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 1 Jun 2021Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WEST LOTHIAN COUNCIL
- Contact Name
- Anita Bainbridge
- Contact Email
- anita.bainbridge@westlothian.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LIVINGSTON
- Postcode
- EH54 6FF
- Post Town
- Edinburgh
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM1 East Central Scotland
- Small Region (ITL 3)
- TLM14 West Lothian
- Delivery Location
- TLM78 West Lothian
-
- Local Authority
- West Lothian
- Electoral Ward
- Livingston South
- Westminster Constituency
- Livingston
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC401337&idx=1
9th December 2020 - The document attached details further information available at this time. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC401337
Housing Management System - West Lothian Council have a requirement to tender for an IT management system covering daily operations within the Housing, Customer and Building Service areas. As our service recovers and renews following Covid 19, we are seeking to ensure we operate digitally, in communities and efficiently. We wish to deliver resolutions and services at point of need, and be able to deliver entire customer journeys, end to end. We want a system agile enough to deliver self service, automation and to be agnostic of device or method of contact. We want a solution that supports our ethos of service design by user feedback, and integrates fully and seamlessly with the council's CRM provision. We see the next 10 years as a critical decade of modernisation of our service to move into a more user focused service delivery model, and require a partner who will not just enable this, but will deliver future proof solutions for a modern housing and customer service.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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