Award

Health and Care Experience Survey (2023-24)

SCOTTISH GOVERNMENT

This public procurement record has 3 releases in its history.

Award

01 Sep 2023 at 00:00

Tender

21 Apr 2023 at 00:00

Planning

30 Jan 2023 at 00:00

Summary of the contracting process

The Scottish Government has awarded a contract for the provision of a Health and Care Experience Survey to IQVIA. The survey aims to support the Care Experience Programme and will be managed by the Health and Social Care Analysis Division in partnership with Public Health Scotland. The contract, with a value of £583,389 GBP, was signed on 1st August 2022 and covers the fieldwork and data transfer aspects of the survey.

This tender offers an opportunity for businesses in the services sector to engage with the Scottish Government in providing essential survey services for the Health and Care Experience Survey. Businesses specialising in survey fieldwork, data management, and online survey platforms would be well-suited to compete and potentially grow their portfolio through this contract. The tender process was carried out through an open procedure and focuses on quality criteria for evaluation, with a 60% weighting on quality and 40% on price.

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Notice Title

Health and Care Experience Survey (2023-24)

Notice Description

The Scottish Government has a requirement to place a contract with an external service provider for the provision of a Health and Care Experience Survey 2023. The scope of the contract will be to undertake the survey fieldwork and the transfer of a clean data set. The survey is being undertaken as part of the Scottish Government's Care Experience Programme and will be managed by Health and Social Care Analysis Division in the Scottish Government, in partnership with the Public Health Scotland (PHS).

Lot Information

Lot 1

The Scottish Government has a requirement to place a contract with an external service provider for the provision of the Health & Care Experience Study 2023. Making healthcare more person centred lies at the heart of the NHS Scotland Quality Strategy ambitions. The Scottish Care Experience Survey Programme has been designed to support this ambition by giving people the opportunity to comment systematically on their experience of healthcare and its impact on their quality of life. The programme comprises a suite of surveys, including inpatient, health and care, maternity and cancer care. The Survey is a biennial postal survey which first ran in 2009. The Survey, which originally focused on primary care services, was expanded in 2013 to accommodate questions on social care and carers, reflecting the move towards health and social care integration in Scotland, further refined in 2017 to reflect new policy priorities and reviewed in 2021 to reflect changes in service provision during the COVID-19 pandemic. The scope of the contract will be to undertake the survey fieldwork and the transfer of a clean data set. The initial survey pack will include a letter and an information leaflet in a range of languages. A reminder pack will be sent to people who had not responded to this initial letter after a couple of weeks. The reminder pack will include a reminder letter, an information leaflet and a paper copy of the questionnaire. This involves printing and posting the survey packs to around 550,000 to people registered with a GP practice in Scotland, which requires the services of an experienced survey contractor with specialist equipment. The survey contractor will be required to scan and capture the completed questionnaires, and carry out agreed validation checks on the data before securely transmitting a clean data set to the Scottish Government. There is no in-house facility to administer such a large volume of surveys. In order to encourage online completion of the Survey the Supplier will be required to setup an online version of the Survey and facilities to support other means of access to the Survey (including, but not limited to, telephone, textphone, Language Line service) and a telephone helpline.

Renewal: The Purchaser may, by giving notice to the Service Provider, extend the period of the Contract to a date falling no later than 28 February 2025. Subject to that constraint, the Purchaser may extend the period of the Contract on more than one occasion.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000720143
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP487398
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£583,389 £500K-£1M

Notice Dates

Publication Date
1 Sep 20232 years ago
Submission Deadline
30 May 2023Expired
Future Notice Date
21 Apr 2023Expired
Award Date
1 Aug 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Gary Crombie
Contact Email
billy.lawson@gov.scot, gary.crombie@gov.scot, ross.cameron@gov.scot
Contact Phone
+44 1412420133, +44 7392287522

Buyer Location

Locality
GLASGOW
Postcode
G2 8EA
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland

Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

IQVIA

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN469826
    Health and Care Experience Survey (2023-24) - The Scottish Government has a requirement to place a contract with an external service provider for the provision of a Health and Care Experience Survey 2023. The scope of the contract will be to undertake the survey fieldwork and the transfer of a clean data set. The survey is being undertaken as part of the Scottish Government's Care Experience Programme and will be managed by Health and Social Care Analysis Division in the Scottish Government, in partnership with the Public Health Scotland (PHS).
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR476854
    Health and Care Experience Survey (2023-24) - The Scottish Government has a requirement to place a contract with an external service provider for the provision of a Health and Care Experience Survey 2023. The scope of the contract will be to undertake the survey fieldwork and the transfer of a clean data set. The survey is being undertaken as part of the Scottish Government's Care Experience Programme and will be managed by Health and Social Care Analysis Division in the Scottish Government, in partnership with the Public Health Scotland (PHS).
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP487398
    Health and Care Experience Survey (2023-24) - The Scottish Government has a requirement to place a contract with an external service provider for the provision of a Health and Care Experience Survey 2023. The scope of the contract will be to undertake the survey fieldwork and the transfer of a clean data set. The survey is being undertaken as part of the Scottish Government's Care Experience Programme and will be managed by Health and Social Care Analysis Division in the Scottish Government, in partnership with the Public Health Scotland (PHS).

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