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Barrhead Housing Association - Two Year Contract for Out of Hours Call Handling and Out of Hours Emergency Works

Barrhead Housing Association Limited

This public procurement record has 2 releases in its history.

Award

20 Oct 2026 at 01:00

OJEU - F3 - Contract Award Notice
Tender

19 May 2023 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

Barrhead Housing Association procured an out-of-hours call-handling service alongside emergency repairs to make safe or complete work outside normal hours. The requirement covers its housing across Barrhead, Neilston, Newton Mearns and Thornliebank in East Renfrewshire. The properties include sandstone tenement flats, modern new-build homes, and pre-2000 houses and flats. The contract brings together the handling of residents’ calls and the operational response to urgent repair needs across the Association’s properties, so it is relevant to providers able to coordinate out-of-hours contact services with emergency building maintenance. The scope is for the Association’s properties described in the tender requirements, with one service provider intended to deliver the service across the full property portfolio.

The procurement is complete and Property One Limited was selected for the single lot. The process used an open procedure, with bids assessed on quality (60%) and price (40%). The tender deadline was 19 June 2023. The estimated lot value was £300,000; the reported contract value is £57,730. The original contract period was 720 days, with an option for two further 12-month extensions, estimated at £75,000 per year excluding VAT. The contract was signed on 19 October 2026 and is recorded as active. The economic threshold included minimum general annual turnover of £150,000 for each of the previous two years, or the same average across those years. Bidders needed NICEIC or SELECT accreditation, specified insurance cover, and two comparable contract examples from the previous three years.

This award shows demand from a social landlord for a combined out-of-hours call-handling and emergency repairs service across a mixed housing portfolio. A credible competitor would need to provide dependable round-the-clock call handling and the ability to dispatch appropriately skilled repair teams to make safe or complete urgent work at varied property types and locations. Electrical work capability supported by NICEIC or SELECT accreditation was a stated suitability requirement. The buyer also expected evidence of two similar contracts, adequate financial standing and substantial employer’s and public liability cover, alongside contractors’ all risks insurance. Delivery requires named staff and qualifications, and performance is monitored against key performance indicators, with remedial plans required when service falls below acceptable levels. The selected supplier was an SME, and the process received one bid, indicating the importance of demonstrating a focused, credible service offer.

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Notice Information

Notice Title

Barrhead Housing Association - Two Year Contract for Out of Hours Call Handling and Out of Hours Emergency Works

Notice Description

Barrhead Housing Association is procuring a Contract which shall deliver an Out of Hours Call Handling Service and make safe or complete Out of Hours Emergency Repair Works throughout Barrhead, Neilston, Newton Mearns and Thornliebank, East Renfrewshire The properties applicable to the Contract are described within Tender Document E and it is intended that the Service Provider appointed to the Contract will deliver the requirements for all properties described within the tender documentation. The properties are anticipated to include sandstone tenement flats, new build modern housing and flats, and post war pre-2000 construction houses and flats

Lot Information

Lot 1

Single Stage Tendering in accordance with Regulations 28 (Open Procedure) of the Public Contracts (Scotland) Regulations 2015. Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015. SPD (Scotland) v1.2 Question 2D.1.2- Bidders must provide a separate SPD response (Sections A and B of this Part and Part III) for each subcontractor.

Renewal: May take up option of twelve month extensions up to a maximum of two further years (2025-2027) at an estimated value 75000 GBP (excluding VAT) per annum.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000732688
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT566956
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50700000 - Repair and maintenance services of building installations

50711000 - Repair and maintenance services of electrical building installations

50712000 - Repair and maintenance services of mechanical building installations

50720000 - Repair and maintenance services of central heating

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
£300,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£57,730 Under £100K

Notice Dates

Publication Date
20 Oct 20261 weeks ago
Submission Deadline
19 Jun 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
2025 at the earliest if the optional 12 month extensions are not applied

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Barrhead Housing Association Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BARRHEAD
Postcode
G78 1SB
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
East Renfrewshire
Electoral Ward
Barrhead, Liboside and Uplawmoor
Westminster Constituency
East Renfrewshire

Supplier Information

Number of Suppliers
1
Supplier Name

Property One Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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