TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES

DUNDEE CITY COUNCIL

There are 6 contracts in this contracting process.

Summary of the contracting process

Dundee City Council, a regional authority located in Dundee, issued an award notice for the implementation of omnichannel services under the tender ID DCC/IT/259/23. The procurement process, categorised under general public services, required the supplier to assist in deploying automated chatbot facilities and webchat, aiming to streamline customer service processes within Dundee City. This open procedure reached the award stage on 9th July 2025, with the contract signed on 7th May 2024 by Digital Modus Ltd. The procurement was initially announced in November 2023, allowing bid submissions until 3rd January 2024. Positioned in the services category, the process highlights a significant move towards automated customer service solutions in the UKM71 region.

The tender provides substantial opportunities for businesses specialising in digital customer service solutions, including SMEs like Digital Modus Ltd, which was awarded the contract. By incorporating automated solutions, enterprises can contribute to enhancing customer interaction efficiencies, facilitating growth in sectors focused on digital transformation and innovative service delivery. The procurement encourages competitive participation, welcoming proposals from diverse suppliers, including SMEs and foreign bidders, ensuring a broad array of technological advancements are brought to local public services. Businesses that excel in chatbots, webchat technologies, or automated intelligence systems are particularly suited to benefit from such opportunities.

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Award, Contract

TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES

DUNDEE CITY COUNCIL

Contract Timeline

Publication Date

9th July 2025 00:00:00 AM
Contract Summary

Implementation of Omnichannel Services
Contract Details

Open Contracting ID

ocds-r6ebe6-0000751549

Publication Source

Public Contracts Scotland

Procurement Stage

Award, Contract

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

72222300

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

DUNDEE CITY COUNCIL

Buyer Name

Claire Petrie

Buyer Email

claire.petrie@dundeecity.gov.uk

Buyer Phone

+44 1382433417

Buyer Address

Dundee City Council, Procurement, Dundee House, Floor 4, 50 North Lindsay Street

DUNDEE

DD1 1NZ
Awarded Supplier(s)

Supplier Name(s)

DIGITAL MODUS LTD

View contract on Public Contracts Scotland

TenderUpdate

TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES

DUNDEE CITY COUNCIL

Contract Timeline

Publication Date

9th February 2024 00:00:00 AM
Contract Summary

Implementation of Omnichannel Services
Contract Details

Open Contracting ID

ocds-r6ebe6-0000751549

Publication Source

Public Contracts Scotland

Procurement Stage

TenderUpdate

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

72222300

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

DUNDEE CITY COUNCIL

Buyer Name

Claire Petrie

Buyer Email

claire.petrie@dundeecity.gov.uk

Buyer Phone

+44 1382433417

Buyer Address

Dundee City Council, Procurement, Dundee House, Floor 4, 50 North Lindsay Street

DUNDEE

DD1 1NZ

View contract on Public Contracts Scotland

TenderUpdate

TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES

DUNDEE CITY COUNCIL

Contract Timeline

Publication Date

26th January 2024 00:00:00 AM
Contract Summary

Implementation of Omnichannel Services
Contract Details

Open Contracting ID

ocds-r6ebe6-0000751549

Publication Source

Public Contracts Scotland

Procurement Stage

TenderUpdate

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

72222300

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

DUNDEE CITY COUNCIL

Buyer Name

Claire Petrie

Buyer Email

claire.petrie@dundeecity.gov.uk

Buyer Phone

+44 1382433417

Buyer Address

Dundee City Council, Procurement, Dundee House, Floor 4, 50 North Lindsay Street

DUNDEE

DD1 1NZ

View contract on Public Contracts Scotland

TenderUpdate

TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES

DUNDEE CITY COUNCIL

Contract Timeline

Publication Date

15th January 2024 00:00:00 AM
Contract Summary

Implementation of Omnichannel Services
Contract Details

Open Contracting ID

ocds-r6ebe6-0000751549

Publication Source

Public Contracts Scotland

Procurement Stage

TenderUpdate

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

72222300

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

DUNDEE CITY COUNCIL

Buyer Name

Claire Petrie

Buyer Email

claire.petrie@dundeecity.gov.uk

Buyer Phone

+44 1382433417

Buyer Address

Dundee City Council, Procurement, Dundee House, Floor 4, 50 North Lindsay Street

DUNDEE

DD1 1NZ

View contract on Public Contracts Scotland

TenderUpdate

TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES

DUNDEE CITY COUNCIL

Contract Timeline

Publication Date

15th December 2023 00:00:00 AM
Contract Summary

Implementation of Omnichannel Services
Contract Details

Open Contracting ID

ocds-r6ebe6-0000751549

Publication Source

Public Contracts Scotland

Procurement Stage

TenderUpdate

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

72222300

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

DUNDEE CITY COUNCIL

Buyer Name

Claire Petrie

Buyer Email

claire.petrie@dundeecity.gov.uk

Buyer Phone

+44 1382433417

Buyer Address

Dundee City Council, Procurement, Dundee House, Floor 4, 50 North Lindsay Street

DUNDEE

DD1 1NZ

View contract on Public Contracts Scotland

Tender

TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES

DUNDEE CITY COUNCIL

Contract Timeline

Publication Date

27th November 2023 00:00:00 AM

Tender Deadline

3rd January 2024 12:00:00 PM Expired
Contract Summary

Implementation of Omnichannel Services
Contract Details

Open Contracting ID

ocds-r6ebe6-0000751549

Publication Source

Public Contracts Scotland

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

72222300

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

DUNDEE CITY COUNCIL

Buyer Name

Claire Petrie

Buyer Email

claire.petrie@dundeecity.gov.uk

Buyer Phone

+44 1382433417

Buyer Address

Dundee City Council, Procurement, Dundee House, Floor 4, 50 North Lindsay Street

DUNDEE

DD1 1NZ

View contract on Public Contracts Scotland

TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES

DUNDEE CITY COUNCIL

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)

TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES

DUNDEE CITY COUNCIL

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES

DUNDEE CITY COUNCIL

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES

DUNDEE CITY COUNCIL

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES

DUNDEE CITY COUNCIL

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES

DUNDEE CITY COUNCIL

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority