Tender

Customer Satisfaction Surveys

DALMUIR PARK HOUSING ASSOCIATION

This public procurement record has 1 release in its history.

Tender

05 Dec 2024 at 00:00

PCS Notice - Website Contract Notice
Summary of the contracting process

Dalmuir Park Housing Association is inviting tenders for conducting Customer Satisfaction Surveys, aimed at ensuring compliance with the Scottish Social Housing Charter standards and tenant participation rights under the Housing (Scotland) Act 2001. This procurement falls under the services category, specifically in housing and community amenities. The contract location is 631 Dumbarton Road, Clydebank, G81 4EU, and the estimated value is £10,000. The procurement method is an open procedure, with electronic submissions required by 12 February 2025. The contract period is set from 1 April 2025 to 31 March 2028, with a potential for annual renewal after the end date, contingent on mutual agreement.

This tender offers significant opportunities for businesses specializing in conducting surveys and community engagement services. Companies proficient in data collection, tenant consultation, and the execution of regular satisfaction surveys will find this contract particularly beneficial. Small to medium enterprises (SMEs) with experience in the housing sector could leverage this opportunity to expand their portfolio and demonstrate their expertise in enhancing tenant satisfaction and community benefits. The contract demands quarterly reporting and periodic ad-hoc surveys, making it a suitable fit for businesses with robust survey management capabilities.

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Notice Information

Notice Title

Customer Satisfaction Surveys

Notice Description

DPHA are committed to creating open and accessible services. The Housing (Scotland) Act 2001 includes provisions giving rights to tenants in relation to tenant participation and consultation. In addition we would like to know if we are accomplishing the standards and outcomes that all social landlords should aim to achieve when performing housing activities as set out in the Scottish Social Housing Charter.

Lot Information

Lot 1

DPHA are committed to creating open and accessible services. We currently have 670 tenants and require quartlery satisfaction returns on the key outcomes as set out in the Scottish Social Housing Charter for 10% of our tenants each quarter (for the 3 years of duration of contract). In addition the Housing (Scotland) Act 2001 includes provisions giving rights to tenants in relation to tenant participation and consultation and we may require ad-hoc consultation and require an indicative cost of any additional surveys based on our tenant profile (670 currently). We also require quarterly survey's for our customers who use our Out of School care services (approx 50 customers) and seek their feeback on the services they receive. This would be on the same basis of 10% per quarter. This would a total of approximately 72 surveys per quarter when added to the tenancy surveys. The Factoring customer survey (158 customers) is due once in the 3 year contract, this is scheduled to be complete in Y2 of the contract.

Renewal: Annual renewal after 31/03/2028 is potentially available on a mutually agreeable basis and to be confirmed in writing prior to end of contract terms.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000784114
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519703
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£10,000 Under £100K
Lots Value
£10,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Dec 20241 years ago
Submission Deadline
12 Feb 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2025 - 31 Mar 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DALMUIR PARK HOUSING ASSOCIATION
Contact Name
Richard Innes
Contact Email
richard.innes@jmpsurveyors.com
Contact Phone
Not specified

Buyer Location

Locality
DALMUIR, GLASGOW
Postcode
G81 4EU
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM31 East Dunbartonshire and West Dunbartonshire
Delivery Location
TLM81 East Dunbartonshire, West Dunbartonshire, and Helensburgh and Lomond
Local Authority
West Dunbartonshire
Electoral Ward
Clydebank Waterfront
Westminster Constituency
West Dunbartonshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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