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Refugee_Resettlement_Support_Service-Framework-2026

The Highland Council

This public procurement record has 2 releases in its history.

Award

07 Aug 2026 at 01:00

OJEU - F3 - Contract Award Notice
Tender

22 Apr 2026 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The Highland Council commissioned a refugee resettlement support service for people using council services across the Highland Council area. The work covers various service users and requirements, delivered on an as-needed basis through a framework agreement. This is a public service requirement, classified under CPV 70333000, focused on social and community support rather than construction or goods supply. The council selected one supplier for the framework. The requirement is geographically relevant to organisations able to operate across Highland, including its different service areas. The service is intended for a range of refugee resettlement support needs, so relevant providers are likely to include specialist housing, welfare, integration or resettlement organisations with the ability to respond to individual requirements as they arise.

The procurement is complete and the framework contract is active. The Highland Council used an open procedure for one lot, with electronic submission and a framework limited to one participant. The estimated tender value was £613,000. New Start Highland was awarded the framework, with a contract value of £305,000; the contract was signed on 22 July 2026. The framework period is 1,080 days, with an option for multiple extensions of up to 12 months, subject to geographical requirements, separate evaluation and mutual agreement. The tender deadline and bid opening were both 26 May 2026 at 12:00. Evaluation weighted quality at 60% and price at 40%. Electronic catalogues were required, variants were not allowed, and bids had to be in English.

This award demonstrates demand from The Highland Council for specialist refugee resettlement support delivered across a broad council area through a single-provider framework. A credible future competitor would need relevant professional competence, qualified and experienced staff, and the capacity to respond to differing service-user requirements on an as-needed basis. The selection requirements included suitability and technical capability, with execution reserved to a particular profession, so providers should be able to evidence the required professional standing as well as practical delivery experience. The successful supplier was an SME, showing that this scale of work can suit a focused specialist organisation. Strong service quality matters: quality carried greater weight than price. Providers should also be able to manage electronic ordering, payment and catalogue requirements.

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Notice Information

Notice Title

Refugee_Resettlement_Support_Service-Framework-2026

Notice Description

AWARDED The Council has Awarded a Framework Agreement (hereinafter may be referred to as "Framework or FW") to one (1) sole Supplier of suitably competent, qualified and the experience to provide Refugee Resettlement Support Service, for various service users/requirements for the Highland Council Area, on an 'as and when' required basis. The Council shall give no guarantee of the volume of work or orders, if any, to be undertaken in relation to the Framework. Please refer in full to the Tender Documents.

Lot Information

Lot 1

AWARDED The Council has Awarded a Framework Agreement (hereinafter may be referred to as "Framework or FW") to one (1) sole Supplier of suitably competent, qualified and the experience to provide Refugee Resettlement Support Service, for various service users/requirements for the Highland Council Area, on an 'as and when' required basis. The Council shall give no guarantee of the volume of work or orders, if any, to be undertaken in relation to the Framework. Please refer in full to the Tender Documents.. Note this has been Awarded

Renewal: With the option of multiple extensions to be extended by up to 12 months, subject to each submitted pricing schedule geographical location requirements i.e., each geographical location may be extended independently of each other and evaluated and awarded independently, and by mutual agreement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000798184
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG561883
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

CPV Codes

70333000 - Housing services

Notice Value(s)

Tender Value
£613,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£305,000 £100K-£500K

Notice Dates

Publication Date
7 Aug 20262 weeks ago
Submission Deadline
26 May 2026Expired
Future Notice Date
Not specified
Award Date
22 Jul 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Highland Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
INVERNESS
Postcode
IV3 5NX
Postcode Area
Inverness
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM6 Highlands and Islands
Local Authority
Highland
Electoral Ward
Inverness West
Westminster Constituency
Inverness, Skye and West Ross-shire

Supplier Information

Number of Suppliers
1
Supplier Name

New Start Highland

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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