Planning

Provision of a Digital Care and Support System - Care Scheduling/Planning and Rota Management

HANOVER (SCOTLAND) HOUSING ASSOCIATION LTD

This public procurement record has 1 release in its history.

Planning

10 Oct 2025 at 00:00

PCS Notice - Website Prior Information Notice
Summary of the contracting process

The Hanover (Scotland) Housing Association Ltd is in the planning stage for a tender titled "Provision of a Digital Care and Support System – Care Scheduling/Planning and Rota Management." The procurement is classified under the "Housing and community amenities" sector and will take place in Edinburgh, with a focus on providing modern digital solutions for care planning and management. The estimated value of the tender is £162,000. The procurement process seeks to revolutionise the management of approximately 150 homes, particularly for older individuals, by introducing digital efficiencies for care scheduling and rota management. This notice serves as a Prior Information Notice (PIN) to engage with potential suppliers and gather feedback ahead of a formal procurement process, planned to be announced on or after 5th January 2026. The planned improvements aim to enhance service quality, operational efficiency, and compliance through digitally integrated solutions.

This tender presents an excellent opportunity for businesses specialising in digital care systems, software solutions for healthcare, and digital transformation services. Companies with experience in integrating digital platforms for care scheduling, rota management, and medication management would be particularly well-suited to participate. Additionally, businesses that can demonstrate innovation in enhancing operational efficiencies, compliance with regulatory standards, and the ability to provide integrated reporting and mobile accessibility will find this tender beneficial. Hanover provides a dynamic environment with a commitment to continuous improvement, inviting providers to share innovative ideas and implement measures that increase operational effectiveness while reducing waste.

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Notice Information

Notice Title

Provision of a Digital Care and Support System - Care Scheduling/Planning and Rota Management

Notice Description

Hanover Housing Association has been providing housing and support services across Scotland for over forty years. Managing approximately 150 homes with an aspect of care, predominantly for older people, Hanover is committed to enabling tenants to live independently within their communities. Hanover provides housing with care and very sheltered housing services which can range from light touch interventions such as reminding tenants to take medication to helping tenants with daily tasks such as personal care.

Lot Information

Lot 1

Hanover has initiated a Care and Support Systems Review at senior management level to address challenges caused by varied case management practices, inefficient data handling, and outdated digital tools. Two critical areas of improvement have been identified: - Care Scheduling/Planning - modernising currently paper-based processes, ensuring person-centred care and real-time updates. Although a full eMAR system is not required, medication management is a large area requiring support. - Rota Management - replacing fragmented manual scheduling with a centralised, digital platform. Through this forthcoming procurement, Hanover aims to secure a solution that will: - Improve service quality and tenant engagement through modern, digital care planning. - Increase operational efficiency and staff satisfaction via streamlined rota management. - Enhance safety, compliance, and oversight of medication management. - Provide integrated reporting, dashboards, and mobile accessibility. - Support compliance with relevant regulatory frameworks. The service will operate within a framework of continuous improvement with which the service provider will be required to engage; bringing innovation, sharing ideas, and implementing improvement measures to increase operational effectiveness/efficiency and drive out waste.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000812499
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT541248
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
PCS Notice - Website Prior Information Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48180000 - Medical software package

48613000 - Electronic data management (EDM)

48814400 - Clinical information system

72212180 - Medical software development services

Notice Value(s)

Tender Value
£162,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Oct 20254 months ago
Submission Deadline
Not specified
Future Notice Date
5 Jan 2026Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HANOVER (SCOTLAND) HOUSING ASSOCIATION LTD
Contact Name
Nkechinyere Uma
Contact Email
numa@hanover.scot
Contact Phone
+44 1315577453

Buyer Location

Locality
EDINBURGH
Postcode
EH7 4NS
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
Leith Walk
Westminster Constituency
Edinburgh North and Leith

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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