Planning

NHS24 Workforce Management Solution - Market Review PIN

NHS 24

This public procurement record has 1 release in its history.

Planning

21 Oct 2025 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

See notice for full details.

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Notice Information

Notice Title

NHS24 Workforce Management Solution - Market Review PIN

Notice Description

NHS24 is undertaking a market review to inform the future procurement of a Workforce Management (WFM) solution. This Prior Information Notice (PIN) is issued to engage the market and gather information from suppliers capable of delivering a modern, cloud-based WFM system that supports 24/7 operations and integrates with platforms such as Amazon Connect and Microsoft O365. The solution will support NHS24's operational needs across forecasting, scheduling, staff self-service, reporting, and integration, and must be scalable, secure, and compatible with NHS24's digital infrastructure. Suppliers are asked to complete a questionnaire responding to a set of mandatory requirements, indicating whether their solution can meet each item. NHS24 seeks to understand current market capabilities ahead of any formal procurement activity. Suppliers must note that this Request for Information (RFI) is issued solely for the purpose of conducting market research and gathering information. It does not constitute a commitment to procure any goods or services, nor does it initiate a formal procurement process. NHS24 reserves the right not to proceed with any procurement activity following this RFI. No down-selection of suppliers will occur based on responses to this notice. All responses are to be provided in good faith and to the best of the supplier's knowledge. NHS24 will not reimburse any costs incurred in the preparation or submission of responses. Information provided in response to this RFI will be treated as confidential and will not be shared with third parties without prior consent. Participation in this market engagement exercise does not imply any advantage or disadvantage in any future procurement process. Completed questionnaires should be returned by noon, 29th October 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000813641
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT541881
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48100000 - Industry specific software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Oct 20254 months ago
Submission Deadline
Not specified
Future Notice Date
30 Oct 20269 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS 24
Contact Name
Sam Torrance
Contact Email
sam.torrance@nhs.scot
Contact Phone
+44 1419515000

Buyer Location

Locality
GLASGOW
Postcode
N/A
Post Town
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLM Scotland
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT541881
    NHS24 Workforce Management Solution - Market Review PIN - NHS24 is undertaking a market review to inform the future procurement of a Workforce Management (WFM) solution. This Prior Information Notice (PIN) is issued to engage the market and gather information from suppliers capable of delivering a modern, cloud-based WFM system that supports 24/7 operations and integrates with platforms such as Amazon Connect and Microsoft O365. The solution will support NHS24's operational needs across forecasting, scheduling, staff self-service, reporting, and integration, and must be scalable, secure, and compatible with NHS24's digital infrastructure. Suppliers are asked to complete a questionnaire responding to a set of mandatory requirements, indicating whether their solution can meet each item. NHS24 seeks to understand current market capabilities ahead of any formal procurement activity. Suppliers must note that this Request for Information (RFI) is issued solely for the purpose of conducting market research and gathering information. It does not constitute a commitment to procure any goods or services, nor does it initiate a formal procurement process. NHS24 reserves the right not to proceed with any procurement activity following this RFI. No down-selection of suppliers will occur based on responses to this notice. All responses are to be provided in good faith and to the best of the supplier's knowledge. NHS24 will not reimburse any costs incurred in the preparation or submission of responses. Information provided in response to this RFI will be treated as confidential and will not be shared with third parties without prior consent. Participation in this market engagement exercise does not imply any advantage or disadvantage in any future procurement process. Completed questionnaires should be returned by noon, 29th October 2025.

Open Contracting Data Standard (OCDS)

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