Award

HO/R001 - Tenant, Employee Engagement Platform

HILLCREST

This public procurement record has 1 release in its history.

Award

22 May 2026 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

Hillcrest, a central purchasing body based in Dundee, has completed the procurement process for a project titled "HO/R001 - Tenant, Employee Engagement Platform." This procurement pertains to services within the housing and community amenities sector, specifically focused on a tenant and employee engagement platform. The award, issued on 6th April 2026, was conducted through a limited procedure without prior publication of a competition call, justified by technical reasons. The process was aimed at retaining the current supplier, CX-Feedback, due to their substantial integration within Hillcrest's existing infrastructure. The contract location is within the UKM region, Scotland, with Hillcrest's office situated at 1 Explorer Road, Dundee.

This contract presents a potential opportunity primarily for businesses specialising in tenant engagement solutions and IT services that are already compatible with Hillcrest's current systems. Due to the direct award based on technical rationale, such tenders can often be advantageous for companies that have pre-established relationships with the procurement entity. Although the process was not opened to competitive bidding, businesses that offer similar technological solutions could closely monitor such procurement activities for future opportunities where transition advantages could position them favourably for other business growth ventures. The contract values at £74,940, reflecting a significant engagement scope for SMEs willing to align with the strategic focus of Hillcrest within the services sector.

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Notice Information

Notice Title

HO/R001 - Tenant, Employee Engagement Platform

Notice Description

Tenant and Employee Engagement Platform

Lot Information

Lot 1

Direct Award to current supplier for Tenant and Employee Engagement Platform services based on technical reasons

Procurement Information

We have sought a non competitive quote from Target Applications (TA) for technical reasons. TA's platforms--CX Feedback, Engagement+, and Employee Pulse--are already widely implemented across the organisation, with significant investment in staff time, training, IT infrastructure and associated costs. Moving to a new supplier at this stage would not provide economic or operational benefit for Hillcrest. Additionally, our tenants actively engage with these existing platforms. To ensure continuity of tenant engagement and maintain consistent service levels, we have determined that continuing and further developing our relationship with TA is the most appropriate approach.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000829309
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY556393
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£74,940 Under £100K

Notice Dates

Publication Date
22 May 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
6 Apr 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HILLCREST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DUNDEE
Postcode
DD2 1EG
Post Town
Dundee
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM03 Angus and Dundee City
Delivery Location
TLM Scotland
Local Authority
Dundee City
Electoral Ward
Lochee
Westminster Constituency
Dundee Central

Supplier Information

Number of Suppliers
1
Supplier Name

CX-FEEDBACK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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