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Transport Hub and Services

NHS Lanarkshire

This public procurement record has 2 releases in its history.

TenderUpdate

30 Jul 2026 at 01:00

OJEU - F14 - Corrigendum
Tender

09 Jul 2026 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

NHS Lanarkshire is procuring an integrated transport hub providing a single booking and scheduling service. The requirement covers the coordination of transport bookings and scheduling for the Health Board, with supporting administrative and service-management functions. It is a service contract, classified under business support and telephone-based booking services. The work is for NHS Lanarkshire and is associated with delivery in the Health Board’s area. The requirement is presented as one integrated service rather than separate goods, works or service packages. Suppliers should therefore be able to provide an end-to-end transport booking and scheduling operation, rather than only vehicles, individual journeys or standalone software. The service is intended to support the Board’s operational transport needs through a centralised hub.

The procurement has reached tender: NHS Lanarkshire invited offers through an open procedure. Bids were to be submitted electronically, in English, by 14 August 2026 at 12:00, with tenders opened electronically at that time. The contract is valued at £375,000 and has a stated duration of 1,080 days. NHS Lanarkshire may award either the core service or an enhanced 24/7 service, subject to operational requirements and affordability. The contract can be renewed for a further 12 months on up to two occasions. Evaluation gives 40 points to price and 27 points to quality management. Variants are not allowed. Bids must remain valid until 31 December 2026. A further procurement is anticipated when the contract expires, in the period 2029 to 2031.

This opportunity suits providers of integrated transport booking, contact-centre or scheduling services that can combine these functions into one managed operation for a healthcare organisation. Strong candidates are likely to have systems and processes for receiving bookings, coordinating schedules, handling operational information and supporting reliable day-to-day service delivery. The buyer has specifically indicated interest in an enhanced 24/7 service, so suppliers with round-the-clock staffing, resilient systems and the capacity to extend service coverage may be well placed to compete. Quality management is a scored part of the evaluation, making documented quality controls and effective performance management important. The requirement may suit an established specialist provider, a technology-enabled transport hub operator or a consortium combining scheduling software with operational support.

How relevant is this notice?

Notice Information

Notice Title

Transport Hub and Services

Notice Description

NHS Lanarkshire Health Board, a statutory body constituted pursuant to the National Health Service (Scotland) Act 1978 ("the Board"), wishes to procure an integrated transport single booking and scheduling service ("the Service").

Lot Information

Lot 1

Please see attached documents

Options: The Board requests that, where possible, Bidders provide pricing for an enhanced 24/7 service. The Board shall evaluate bids based on the core service stated within the Specification however reserves the right to award either the core service or the enhanced serviced where the highest ranked bidder can offer both. A decision to award the enhanced service will be based on the Board's assessment of operational requirements and affordability.

Renewal: A further 12 months, on up to 2 occasions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000836104
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL561176
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F14 - Corrigendum
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
£375,000 £100K-£500K
Lots Value
£375,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jul 20261 months ago
Submission Deadline
7 Aug 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
On expiry of this contract (in 3-5 years, i.e. 2029-2031).

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Lanarkshire
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BOTHWELL
Postcode
G71 8BB
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM95 South Lanarkshire
Delivery Location
TLM8 West Central Scotland
Local Authority
South Lanarkshire
Electoral Ward
Bothwell and Uddingston
Westminster Constituency
Rutherglen

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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