Community Support Service

{
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    "id": "ocds-r6ebe6-0000838850-2026-07-30T00:00:00Z",
    "date": "2026-07-30T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000838850",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-4",
            "name": "North Ayrshire Council",
            "identifier": {
                "legalName": "North Ayrshire Council"
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            "address": {
                "streetAddress": "Cunninghame House, Friars Croft",
                "locality": "Irvine",
                "region": "UKM93",
                "postalCode": "KA12 8EE"
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                "url": "http://www.north-ayrshire.gov.uk"
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        {
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            "name": "Kilmarnock Sheriff Court",
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                "locality": "kilmarnock",
                "postalCode": "KA1 1ED"
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    "buyer": {
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        "id": "org-4"
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    "tender": {
        "id": "NAC/4280",
        "title": "Community Support Service",
        "description": "The procurement will deliver an Adult Community Support Service across Learning Disability, Physical Disability and Mental Health client groups. Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service. The scope of the procurement will encompass services currently referred to as Community Supports, 24Hr Support, Housing Support and Supported living services. It does not include care at home provision. Services will be delivered through a flexible framework contract model. The contract term will be for a total of Six (6) years. The term will be an initial two (2) year period, followed by two further extension periods of 2 years. Providers will be invited to join the Flexible Framework at the two year break periods through a formal tender process. Re-opening July 2026 update - this framework has now been modified and will run until July 2027, with an option to extend until December 2027. Therefore, in line with the original framework schedule to open every 2 years, we are re-opening again in July 2026, for a final time on this framework. A PIN is currently live for the framework retender due to start in 2027.",
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        "value": {
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        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "awardCriteriaDetails": "This procurement is based on the most economically advantageous tender (MEAT) on the basis of best price-quality ratio, where price is 10% and quality is 90%. Please see PCStender for further information.",
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        "tenderPeriod": {
            "endDate": "2026-08-31T12:00:00Z"
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        "documents": [
            {
                "id": "JUL561294",
                "documentType": "contractNotice",
                "title": "Community Support Service",
                "description": "The procurement will deliver an Adult Community Support Service across Learning Disability, Physical Disability and Mental Health client groups. Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service. The scope of the procurement will encompass services currently referred to as Community Supports, 24Hr Support, Housing Support and Supported living services. It does not include care at home provision. Services will be delivered through a flexible framework contract model. The contract term will be for a total of Six (6) years. The term will be an initial two (2) year period, followed by two further extension periods of 2 years. Providers will be invited to join the Flexible Framework at the two year break periods through a formal tender process. Re-opening July 2026 update - this framework has now been modified and will run until July 2027, with an option to extend until December 2027. Therefore, in line with the original framework schedule to open every 2 years, we are re-opening again in July 2026, for a final time on this framework. A PIN is currently live for the framework retender due to start in 2027.",
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                "title": "Three Towns, Garnock Valley and North Coast Area - Physical Disability Client Group",
                "description": "The procurement will deliver an Adult Community Support Service to adults age 16 and over with a physical disability need. Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking night provision, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.",
                "status": "active",
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                    "durationInDays": 2160
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            },
            {
                "id": "4",
                "title": "Irvine and Kilwinning Area - Mental Health Client Group",
                "description": "The procurement will deliver an Adult Community Support Service to adults age 16 and over with a mental health issue. Services will be delivered in a community seting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking night provision, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.",
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                "title": "Irvine and Kilwinning Area -Learning Disability Client Group",
                "description": "The procurement will deliver an Adult Community Support Service to adults age 16 and over with a learning disability need. Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking night provision, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring",
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                "description": "The procurement will deliver an Adult Community Support Service to adults age 16 and over with a physical disability need. Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking night provision, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.",
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            {
                "id": "1",
                "title": "Three Towns, Garnock Valley and North Coast Area - Mental Health Client Group",
                "description": "The procurement will deliver an Adult Community Support Service to adults age 16 and over with a mental health need. Services will be delivered in a community settings24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.",
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            "performanceTerms": "1. The bidder must hold a UKAS (or equivalent) accredited independent third party certificate of compliance in accordance with BS EN ISO 9001 (or equivalent), OR 2. A quality management policy authorised by their Chief Executive or equivalent. Please see the ESPD Guidance documents in the Instruction to Tenderers document for full details."
        },
        "otherRequirements": {
            "reductionCriteria": "Bidders will be required to PASS North Ayrshire Councils financial checks \"It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below: Employer's (Compulsory) Liability Insurance = 5000000 GBP http://www.hse.gov.uk/pubns/hse40.pdf Public Liability Insurance = 10000000 GBP"
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                    "description": "Execution of the service is reserved to a particular profession"
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                "periodRationale": "The framework will be set up for 6 years in total 2 years plus the option to extend for a further 2 years and then another 2 years. July 2026 update - this has now been extended until July 2027, with an option to extend until December 2027 (As per modification notice https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560832) New entrants can enter every 2 years."
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        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
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    },
    "language": "EN",
    "description": "Technical and professional ability: Bidders will be required to provide examples that demonstrate that they have the relevant experience to deliver the services as described in part II.2.4 of this Contract Notice. Bidders must provide 2 satisfactory references on the reference templates provided in the Instruction to Tenders document. References should be completed and signed by previous customers for contracts of a similar nature, value scope and size. Completed reference templates must be uploaded into the general attachments area of the qualification envelope. If any of the referees score the bidder less than 3 the bidder will be excluded from the tender process. Additional Information Bidders will be required to confirm whether they intend to subcontract and, if so, for what proportion of the contract. North Ayrshire Council have decided not to use Lots for this tender for the reason(s) stated below: Value of contract not suitable for Lots Nature of the contract not suitable for Lots Delivery of the contract is location specific. Lots could potentially introduce a risk of discontinued employment for transferring employees. Requires additional Contract Management resource which is not available. A PIN is currently live for the re-tender for the future framework which will start late 2027. The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 32439. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ A summary of the expected community benefits has been provided as follows: Community Benefits Minimum requirement community benefits The contractor shall provide one education engagement initiative and one community engagement initiative. (SC Ref:838850)",
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