JHG - The Provision of Customer Satisfaction Surveys
Description: Jigsaw Homes Group Limited is inviting tenders to undertake, collate and analyse customer satisfaction surveys for the entirety of its stock areas. We invite tenders for the options set out below. The options are supported by relevant appendices to understand the requirements for each option. In any submission, you should clearly indicate which option your tender submission is for. OPTION A Transactional customer satisfaction surveys. OPTION B The Regulator of Social Housing's (RSH) Tenant Satisfaction Measures (perception survey). OPTION C Transactional customer satisfaction surveys and the Regulator of Social Housing's (RSH) Tenant Satisfaction Measures (perception survey). 1.2 Scope of Work/Procurement Objectives Jigsaw aims to appoint a supplier to provide transactional and/or perception customer satisfaction surveys function. We want to work collaboratively to ensure: - Customers can provide feedback (read more...)
Summary: Jigsaw Homes Group is seeking tenders for a comprehensive customer satisfaction survey service, covering their entire stock areas. This public procurement process, tagged as "JHG/Custsatsurvey/2026," falls under the services category, specifically focusing on the provision of customer satisfaction surveys, as described by the CPV code 79342311. The tender involves collecting and analysing both transactional surveys and the Regulator of Social Housing's (RSH) Tenant Satisfaction Measures. The procurement process operates under an open competition method, with submissions required by 14th February 2026. The service contract is planned to commence on 1st April 2026 and run until 31st March 2029, with potential renewals dependent on performance metrics.