Friends and Family Test Messaging Provision
Description: The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience. The FFT was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment. Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.
Summary: The Mid and South Essex NHS Foundation Trust is engaging the market to explore potential solutions for a procurement opportunity titled "Friends and Family Test Messaging Provision." This initiative falls under the services category, specifically focusing on Short Message Service (SMS) provision. The Trust is located in Basildon, Essex, United Kingdom, and identifies as a public authority in central government. Currently in the planning stage, they have issued a market engagement notice with a deadline of 12th December 2025 for interested suppliers to express their interest and share innovative solutions. The contract period is anticipated to start on 1st April 2026 and could extend until 31st March 2028, with potential renewals.