MSK AI Service
Description: The Authority requirement is for a safe, consistent, affordable, and innovative UK based digital physiotherapy clinic using artificial intelligence (AI). The expectation is for the delivery of an end-to-end clinical service for both new and existing patients; operating as a complete alternative to standard care pathways and not limited to an adjunctive, supplementary, or "waiting well" initiative. The model specified is for a supplier capable of assuming full clinical and operational ownership of the entire patient pathway including initial referral intake, diagnostic triage, clinical assessment, individualised treatment planning, treatment delivery, and discharge. To this end the supplier must be CQC registered to demonstrate robust clinical governance and the AI solution must be a class IIa medical device that is available 24/7 to ensure safe, rapid triage, and clinical (read more...)
Summary: The procurement process for the "MSK AI Service" is currently in the planning stage, spearheaded by the Cambridgeshire Community Services NHS Trust. This effort will culminate in the creation of the East of England Community Health & Care Trust from 1st April 2026. The initiative seeks to establish a UK-based digital physiotherapy clinic leveraging AI technology, aimed at delivering a full clinical service pathway. With a value of £2,000,000, the services are classified under the physiotherapy services category and pertain to the delivery regions of UKH1 and UKH2. Suppliers interested are required to communicate their capability by 23rd February 2026, and the contract commencement is anticipated on 1st April 2026. The procurement adheres to the PSR Most Suitable Provider (MSP) process, with a 3-year initial term and options for extension.