Provision of Emotional Support Telephone Line Services
Description: The Nursing and Midwifery Council (NMC) is looking to Contract with a provider who can support us to deliver against our objectives and achieve our ambitions by delivering an emotional support telephone line (service) to those affected by our regulatory processes . The successful bidder will need to deliver according to the requirements set out in the Tender Pack. We have people including applicants to our register, nursing and midwifery professionals who are under investigation, referrers, witnesses, and others involved in our regulatory casework who need support during the various processes (and in some instances for a short period thereafter). We are committed to ensuring that we take a needs led approach and that the people affected by our work have access to appropriate emotional and wellbeing support (read more...)
Summary: The Nursing and Midwifery Council (NMC), based in London, United Kingdom, is currently in the tender stage of procuring a service titled "Provision of Emotional Support Telephone Line Services." This contract seeks to offer emotional support to individuals involved in NMC's regulatory processes, including nursing and midwifery professionals under investigation. The contract is set within the health and social work services category with an open procurement method, utilising a competitive flexible procedure. Key dates include a tender closing date on 30th January 2026, and an expected contract start date on 1st May 2026. The service is intended to be confidential, independent, and accessible, with the aim to enhance the quality and fairness of emotional support and comply with The Equality Act 2010.