Award

Shout Text Service

NHS ENGLAND

This public procurement record has 1 release in its history.

Award

27 Sep 2020 at 10:33

Summary of the contracting process

NHS England has completed the procurement process for the "Shout Text Service," a crucial service offering 24/7 crisis support via text. This initiative falls under the Short Message Service (SMS) services category and was allocated a budget of £288,000. The tender process was executed through a negotiated procedure without prior publication, with the tender period ending on 5th June 2020. The contract commenced on 8th June 2020 and is set to conclude on 31st May 2021, covering delivery across the UK and the British Overseas Territories.

This contract presents significant opportunities for businesses in the mental health and telecommunication sectors, particularly those capable of delivering crisis support services through SMS. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-suited to compete for similar tenders, as demonstrated by the successful contract award to Mental Health Innovations. Engaging in such contracts can enhance these businesses' visibility and growth within the public services sector.

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Notice Title

Shout Text Service

Notice Description

Shout is a free (at the point of use) 24/7 text service for anybody suffering a crisis. The service is manned with trained crisis volunteers who converse with texters, while receiving real time monitoring and support from paid clinical Supervisors (24/7).

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0032eb2d-2f56-4b95-9b6e-2f3f1c534a11
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2e74a0fe-b1f9-4724-bff7-58068b82e0b4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Negotiated procedure without prior publication (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services


CPV Codes

64212100 - Short Message Service (SMS) services

Notice Value(s)

Tender Value
£288,000 £100K-£500K
Lots Value
Not specified
Awards Value
£288,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Sep 20205 years ago
Submission Deadline
5 Jun 2020Expired
Future Notice Date
Not specified
Award Date
7 Jun 20205 years ago
Contract Period
7 Jun 2020 - 31 May 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Not specified
Contact Email
england.commercialqueries@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS2 7UE
Post Town
Leeds
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified

Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

MENTAL HEALTH INNOVATIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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