Tender

Website and e-commerce re-design, with integrated customer relationship management (CRM

POETRY SOCIETY(INCORPORATED)(THE

This public procurement record has 2 releases in its history.

TenderAmendment

29 May 2025 at 11:10

Tender Notice
Tender

29 May 2025 at 10:01

Tender Notice
Summary of the contracting process

The Poetry Society is seeking service providers for the re-design of their website and e-commerce platform, integrating a new Customer Relationship Management (CRM) system to replace an outdated manual database. The project is located in London, postal code WC2H 9BX, and falls under the industry category of CRM software development services. Currently at the tender amendment stage, this open procurement process is below threshold and invites suitable suppliers to submit proposals by 23:59 on 12th June 2025. The contract, valued at £101,500, is set to commence on 23rd June 2025 and conclude by 18th December 2026, lasting 18 months.

This tender presents significant opportunities for businesses experienced in digital transformation, CRM integration, and website design, particularly those with strong project management capabilities. Small and medium enterprises (SMEs) are particularly encouraged to apply, given their suitability outlined in the procurement documentation. Companies with a track record in enhancing user experience and accessibility in web design will find this tender aligned with their expertise, offering potential business growth by engaging with an esteemed organisation like The Poetry Society.

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Notice Information

Notice Title

Website and e-commerce re-design, with integrated customer relationship management (CRM

Notice Description

For full details including an anticipated schedule of work and application details please see attached document. The Poetry Society (TPS) is tendering for service providers to work with us in replacing an end-of-life manual database with a fully integrated CRM, modernising a 10-year-old website for greater accessibility/discoverability. The work will have 5 phases (see II.2.4 for expanded detail): * Discovery * User Experience Design * Technical Development * Training and Implementation * Future support / ongoing learning Process and programme * The work is expected to take place over 18 months during 2025 and 2026 * The work will be carried out in partnership with TPS staff and will require significant engagement with external stakeholders and partners. * The supplier will have regular meetings with TPS project lead and provide updates on progress, identifying issues as they arise and seeking to actively overcome them in collaboration with TPS The supplier is required to provide the following deliverables and services: * Work with TPS to plan and implement discovery process * Provide wireframe for website re-design centring optimal user experience and accessibility * Implement web build and technical development of integrated CRM, updated webshop requirements and submissions portal * Transfer legacy database data to new CRM * Provide sessions of training for TPS users * Provide de-snagging service once live The supplier must be able to provide and demonstrate strong project management skills and experience in delivering the above digital infrastructure to the agreed schedule. Value as given is exclusive of VAT. Additional information: In addition to the main site, poetrysociety.org.uk, we have the associated microsites https://poems.poetrysociety.org.uk/ https://npc.poetrysociety.org.uk/ https://ypn.poetrysociety.org.uk/ https://waterlines.org.uk/

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-007fc4a8-d2c2-4d4b-830f-49ce5bb415c0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/398fd439-39e6-45fd-bcac-1d65449bb72d
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£101,500 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 May 20259 months ago
Submission Deadline
12 Jun 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
22 Jun 2025 - 18 Dec 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
POETRY SOCIETY(INCORPORATED)(THE
Contact Name
Jane Ace
Contact Email
jace@poetrysociety.org.uk
Contact Phone
07952793787

Buyer Location

Locality
LONDON
Postcode
WC2H 9BX
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Holborn & Covent Garden
Westminster Constituency
Holborn and St Pancras

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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