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WSFT - Health Records - Patient Communication & Engagement Solutions

West Suffolk NHS Foundation Trust

This public procurement record has 1 release in its history.

Award

13 Jul 2026 at 13:11

Award Notice
Summary of the contracting process

The contract titled "WSFT - Health Records - Patient Communication & Engagement Solutions" was initiated by the West Suffolk NHS Foundation Trust. This procurement falls under the industry category of Electronic message services and pertains to the region of East of England, United Kingdom. The procurement method used was selective, specifically a call-off from a framework agreement. This contract, valued at £700,000, has reached the award stage, with Synertec Limited being the awarded supplier. The contract period commenced on 1st July 2025 and is set to conclude on 31st October 2026, with the award published on 13th July 2026. The process supports digital and physical patient communications, aiming to enhance patient engagement for the Trust.

This tender presents substantial opportunities for businesses specialising in digital communication services, particularly those offering innovative solutions in patient engagement. Small and medium-sized enterprises (SMEs) with expertise in electronic message services and healthcare communications are well-placed to benefit from such contracts. The selection process, having been a call-off from a framework, suggests established providers, particularly those familiar with NHS requirements, might have a competitive edge. This type of contract can expand a company's portfolio in the healthcare sector and foster long-term relationships with public health organisations.

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Notice Information

Notice Title

WSFT - Health Records - Patient Communication & Engagement Solutions

Notice Description

A patient communications and engagement service used by the Trust to generate, manage and distribute patient correspondence through digital and physical communication channels. The service supports the delivery of appointment notifications, patient letters, reminders and other healthcare-related communications, helping the Trust improve patient engagement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-009d6049-5950-456c-b8df-423c82142b28
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/22b60bf7-304f-485a-928d-14c6b7542271
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64216100 - Electronic message services

Notice Value(s)

Tender Value
£700,000 £500K-£1M
Lots Value
Not specified
Awards Value
£700,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Nov 202510 months ago
Contract Period
1 Jul 2025 - 31 Oct 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Suffolk NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BURY ST EDMUNDS
Postcode
IP33 2QZ
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH64 West Suffolk
Delivery Location
Not specified
Local Authority
West Suffolk
Electoral Ward
Southgate
Westminster Constituency
Bury St Edmunds and Stowmarket

Supplier Information

Number of Suppliers
1
Supplier Name

SYNERTEC LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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