Award

BSMHFT Netcall Contact Centre

UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

12 Aug 2025 at 13:41

Award Notice
Summary of the contracting process

The University Hospitals Birmingham NHS Foundation Trust has completed the procurement process for the "BSMHFT Netcall Contact Centre" project, a hosted service with support and maintenance services in the IT software package sector. This public contract was awarded to NETCALL TECHNOLOGY LIMITED on 7th July 2025, for a value of £200,034. The procurement method was selective, involving a call-off from a framework agreement. The contract spans from 1st April 2025 to 31st March 2028 and focuses on services within the West Midlands, United Kingdom, highlighting suitability for small and medium enterprises (SMEs).

This tender presents significant opportunities for SMEs specialising in IT software and services, particularly those able to deliver hosted and managed services. By engaging in contracts like this, businesses can expand their service portfolios, build partnerships with health sector organisations, and enhance their reputation in public procurement markets. Those with existing framework agreements or an interest in networking and communication technology within the health services industry stand to gain the most from similar opportunities.

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Notice Information

Notice Title

BSMHFT Netcall Contact Centre

Notice Description

Hosted Service (inc Support and Maintenance Services and Managed Services)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-009eabf3-abaa-4cb6-8a28-7310d388e030
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1946f19a-c445-4d7d-a7b1-3b15f1e5c479
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£220,000 £100K-£500K
Lots Value
Not specified
Awards Value
£200,034 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Aug 20256 months ago
Submission Deadline
7 Mar 2025Expired
Future Notice Date
Not specified
Award Date
6 Jul 20257 months ago
Contract Period
31 Mar 2025 - 31 Mar 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST
Contact Name
Andrew Gough
Contact Email
andrew.gough2@uhb.nhs.uk
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
B15 1NU
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Edgbaston
Westminster Constituency
Birmingham Edgbaston

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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