Award

Maintenance and Upgrades of the Council's Existing Mitel IP Telephony Estate - Direct Award via CCS RM6116

DURHAM COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

06 May 2025 at 14:09

Award Notice
Summary of the contracting process

Durham County Council has completed a public procurement process for the maintenance and upgrades of their Mitel IP telephony system, facilitated through the CCS Network Services 3 RM6116 framework. This direct award method ensures service continuity by selecting the incumbent provider, Maintel Europe Limited, for a contract valued at £335,928. The procurement process falls under the services category of telecommunications equipment maintenance, with operations concentrated in the North East region of the United Kingdom. The initial contract term is set for 36 months starting from 1 May 2025, with potential extensions available, ensuring long-term engagement until at least 2030.

This tender presents significant opportunities for businesses specializing in telecommunications maintenance to gain insights into public sector contracts through selective procurement and direct awards via framework agreements. It highlights the potential for small, medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to engage in similar opportunities even if this specific contract is now awarded. Businesses looking to expand into public sector services, particularly within local government telecommunications, will benefit from understanding the frameworks and procurement methods applied, which can serve as a blueprint for future competitive bids.

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Notice Information

Notice Title

Maintenance and Upgrades of the Council's Existing Mitel IP Telephony Estate - Direct Award via CCS RM6116

Notice Description

Continued support, maintenance and licences associated with the councils Mitel Telephony Estate is required, and a direct award to the incumbent provider via the CCS Network Services 3 RM6116 framework was chosen as the most appropriate route to market in order to offer continuity with current provision. Additional information: The contract also offers 2 x 12 month optional extensions, not included in the awarded contract term of 36 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-01d1a1c8-5afc-491b-bb3f-3af73616e9ce
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fa82cee8-a1d5-4c2f-865c-ee9d472c1e6c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50330000 - Maintenance services of telecommunications equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£335,928 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 May 20259 months ago
Submission Deadline
28 Apr 2025Expired
Future Notice Date
Not specified
Award Date
28 Apr 202510 months ago
Contract Period
30 Apr 2025 - 30 Apr 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DURHAM COUNTY COUNCIL
Contact Name
Christine Lundy
Contact Email
christine.lundy@durham.gov.uk
Contact Phone
03000260000

Buyer Location

Locality
DURHAM
Postcode
DH1 5UQ
Post Town
Durham
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC North East (England)
Local Authority
County Durham
Electoral Ward
Neville's Cross
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

MAINTEL EUROPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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