Award

Workforce management tool for the CSC

LEICESTERSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

19 May 2023 at 16:48

Summary of the contracting process

The Leicestershire County Council has awarded a contract for the procurement of a workforce management tool for the Customer Service Centre. The contract, valued at GBP 74,520, was awarded to Invision Software Limited. The procurement method used was Other, and the contract period runs from July 6, 2023, to July 5, 2026. The tender process ended on May 3, 2023, and the contract was awarded on May 19, 2023.

This tender presents an opportunity for businesses that provide software package and information systems services to compete. Small and medium-sized enterprises (SMEs) are particularly suited for this opportunity, aligned with the council's focus on SME suitability. The contract location is in England, making it accessible for businesses operating in the country. For further details, contact BeiBei Liu at Leicestershire County Council.

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Notice Title

Workforce management tool for the CSC

Notice Description

This is a G-13 call off to procure a workforce management tool which is an industry standard piece of technology used across most contact centres.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-01e6f8ed-34bc-41fd-85fa-7b940d257f2d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/78c11f54-244e-402b-a3bf-21fe52208bd9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£74,520 Under £100K
Lots Value
Not specified
Awards Value
£74,520 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 May 20232 years ago
Submission Deadline
3 May 2023Expired
Future Notice Date
Not specified
Award Date
18 May 20232 years ago
Contract Period
5 Jul 2023 - 5 Jul 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LEICESTERSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE3 8RA
Post Town
Leicester
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Blaby
Electoral Ward
Glenfield Faire
Westminster Constituency
Mid Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

INVISION SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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