Tender

ITSM Upgrade for OneSource 2021 ITTH36

LONDON BOROUGH OF HAVERING

This public procurement record has 1 release in its history.

Tender

30 Sep 2021 at 15:17

Tender Notice
Summary of the contracting process

The London Borough of Havering is seeking bids for the ITSM Upgrade for OneSource, an IT Service Management solution essential for supporting over 7,000 staff across various service requests. This tender falls within the services industry category and is currently in the Tender phase, with a deadline for submissions set for 29th October 2021. The contract, valued at approximately £375,000, is intended to start on 31st January 2022 and will run for four years until 31st January 2026. The procurement method is an open procedure, allowing a broad array of suppliers to participate.

This tender presents significant opportunities for businesses specialising in software development and IT services, particularly those with experience in ITIL-compliant solutions. Companies capable of delivering innovative customer support tools and those offering mobile compatibility will be well-positioned to compete. The market engagement event scheduled for 6th October will provide potential bidders with further insights into the project and the expectations of the council, facilitating collaboration and service improvement in operations.

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Notice Information

Notice Title

ITSM Upgrade for OneSource 2021 ITTH36

Notice Description

The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward. The ITSM tool must be built upon the industry best practice defined in the ITIL framework. The vision is for the ITSM solution to provide the following high level benefits to one source staff and customers: Log tickets from mobile devices with support for Bring Your Own Device (BYOD); Improved choice of interaction (i.e. chat bots, live chat, online form); Easier to find information and support; Increased engagement; Improved customer journey; Overall improved satisfaction; Suppliers are expected to honour this ethos and be passionate about technology being an enabler to continuous service improvement in operations and product delivery. PLEASE NOTE THAT THERE WILL BE MARKET ENGAGEMENT EVENT HELD ON LINE ON THE 6TH OCTOBER BETWEEN 1PM AND 2PM THE LINK TO THINK WIL BE SHARED VIA THE HAVERING COUNCIL FUSION ETENDERING PROCUREMENT PORTAL (WHERE THE TENDER DOCUMENTS CAN ALSO BE FOUND) Additional information: PLEASE NOTE THAT THERE WILL BE MARKET ENGAGEMENT EVENT HELD ON LINE ON THE 6TH OCTOBER BETWEEN 1PM AND 2PM THE LINK TO THINK WIL BE SHARED VIA THE HAVERING COUNCIL FUSION ETENDERING PROCUREMENT PORTAL (WHERE THE TENDER DOCUMENTS CAN ALSO BE FOUND)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-01f4a6f7-616e-423c-aef1-786194aa41c1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3f5bbf31-6062-4912-b993-7b0049e341fe
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£375,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Sep 20214 years ago
Submission Deadline
29 Oct 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jan 2022 - 31 Jan 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HAVERING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ROMFORD
Postcode
RM1 3BB
Post Town
Romford
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI52 Barking & Dagenham and Havering
Delivery Location
Not specified
Local Authority
Havering
Electoral Ward
St Edward's
Westminster Constituency
Romford

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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