Award

GB-London: BTA1357 - Industry Standard Call Handling

BRITISH TOURIST AUTHORITY

This public procurement record has 1 release in its history.

Award

19 Mar 2021 at 14:50

Award Notice
Summary of the contracting process

The British Tourist Authority has recently completed the procurement process for the contract titled "GB-London: BTA1357 - Industry Standard Call Handling." This tender falls under the services category, specifically focusing on call centre operations, and is located in London, United Kingdom. The procurement method employed was an open procedure, with the tender period concluding on 4 January 2021, and the contract was effective from 18 January 2021 until 19 April 2021. The total value of the awarded contract is £58,339, and the winning supplier is Teleperformance Limited, indicating a significant investment in the tourism sector's COVID-19 recovery efforts.

This tender presents valuable opportunities for businesses specialising in call centre services, particularly those with experience in handling customer queries in the tourism sector. Firms capable of delivering high-quality support and guidance, as well as those developing innovative solutions for remote service management, would be well-positioned to compete. With the ongoing emphasis on enhancing visitor reassurance through COVID-19 risk assessments, businesses that can demonstrate robust health and safety compliance will likely attract interest in future procurement opportunities.

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Notice Information

Notice Title

GB-London: BTA1357 - Industry Standard Call Handling

Notice Description

and overseas to market Britain in an inspirational and effective way. As part of the COVID-19 recovery work, VisitEngland developed an Industry Standard certification, We're Good To Go, for use across the tourism industry. This certification aims to provide reassurance to visitors that individual tourism businesses have demonstrated that they have completed a COVID-19 risk assessment and are following government and sector-specific guidance. Businesses will apply to be certified via an online platform that is currently being developed, with a helpdesk to call on for support and guidance during the application process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0202b990-c2bf-4b5d-9584-0ebef64573bc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4f680729-4f60-4c23-9e1e-44431a444ebd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£58,339 Under £100K
Lots Value
Not specified
Awards Value
£58,339 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Mar 20214 years ago
Submission Deadline
4 Jan 2021Expired
Future Notice Date
Not specified
Award Date
4 Jan 20215 years ago
Contract Period
18 Jan 2021 - 19 Apr 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRITISH TOURIST AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1W 9SZ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

TELEPERFORMANCE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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