Award

INSS Contact Centre Licensing and Support

THE INSOLVENCY SERVICE

This public procurement record has 2 releases in its history.

AwardUpdate

29 Jul 2024 at 09:42

Award Notice
Award

28 Jun 2024 at 11:49

Award Notice
Summary of the contracting process

The Insolvency Service has completed the contracting process for the "INSS Contact Centre Licensing and Support" project, categorised under the Maintenance of information technology software industry. Located in the United Kingdom, the tender involved a selective procurement method through a call-off from a framework agreement. Key dates in this process included the end of the tender period on 27 June 2024, and the contract period running from 1 July 2024 to 30 June 2026. The awarded contract, valued at £355,276, emphasises support and maintenance services for software and hardware licensing, recording, and retention in the contact centre service. The buying organisation, The Insolvency Service, headquartered at 1 Westfield Avenue, Stratford, England, initiated this tender process and awarded it to Charterhouse Voice and Data Ltd T/A Symity.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in IT software maintenance and support services. Businesses with expertise in software and hardware licensing, recording, and retention can leverage this contract to demonstrate their capabilities and expand their service portfolios. The awarded company's experience underlines the value placed on specialised IT support, making this a highly relevant tender for businesses looking to grow within the public sector IT services market. Given The Insolvency Service's role and the detailed nature of the contract, companies adept in providing comprehensive support and maintenance for IT infrastructures can find considerable growth potential through such opportunities.

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Notice Information

Notice Title

INSS Contact Centre Licensing and Support

Notice Description

Licensing and Support for the Insolvency Service contact centre service, including software and hardware licensing, recording and retention. Support and maintenance services for above listed service lines.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-02061d7a-143d-4155-ad6e-04d21d263fba
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/91843f06-4774-491c-911a-43d28625ee0c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72267100 - Maintenance of information technology software

72268000 - Software supply services

Notice Value(s)

Tender Value
£355,276 £100K-£500K
Lots Value
Not specified
Awards Value
£355,276 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20241 years ago
Submission Deadline
27 Jun 2024Expired
Future Notice Date
Not specified
Award Date
27 Jun 20241 years ago
Contract Period
30 Jun 2024 - 30 Jun 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE INSOLVENCY SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STRATFORD
Postcode
E20 1HZ
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

CHARTERHOUSE VOICE AND DATA LTD T/A SYMITY

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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