Award

RM3815-Lot-2-Call-Off Teleperformance Call Off

NHS DIGITAL

This public procurement record has 2 releases in its history.

Award

30 Sep 2021 at 16:10

Award Notice
Award

12 Aug 2021 at 09:08

Award Notice
Summary of the contracting process

NHS Digital has completed the procurement process for the contract titled "RM3815-Lot-2-Call-Off Teleperformance Call Off," which is aimed at providing contact centre services to support the COVID-19 crisis. The contract, classified under the telecommunications services industry, is valued at £28 million. It has a contract period starting from 16th June 2021 to 31st March 2022. The procurement method employed was selective, involving a call-off from a framework agreement, with the tender period ending on 16th April 2021. The services are to be delivered in England, United Kingdom.

This tender presents significant growth opportunities for businesses specialising in contact centre services, particularly those capable of handling ID verification processes and technical support services. Providers with experience in large-scale, crisis-response operations will be well-positioned to compete for similar contracts in the future, as public sector bodies increasingly seek efficient solutions to manage unprecedented challenges like the COVID-19 pandemic.

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Notice Information

Notice Title

RM3815-Lot-2-Call-Off Teleperformance Call Off

Notice Description

Provision of contact centre services and related services to support a response to the COVID - 19 crisis, specifically mobilisation services for the provision of ID & Verification processing and tier 1 technical support ( Procured under RM 3815 Contact Centre Services framework).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-021d389f-4604-4073-ac89-c05a2ddb339d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f85a239a-596b-40d4-a184-eda14b680f6f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£28,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
£28,000,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Sep 20214 years ago
Submission Deadline
16 Apr 2021Expired
Future Notice Date
Not specified
Award Date
15 Jun 20214 years ago
Contract Period
15 Jun 2021 - 31 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS DIGITAL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

TELEPERFORMANCE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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