Award

Contact Centre Solution

NHS DIGITAL

This public procurement record has 1 release in its history.

Award

29 Dec 2020 at 10:03

Award Notice
Summary of the contracting process

The NHS Digital is seeking a Contact Centre Solution, comprising software and call packages, with a contract value of £475,944. The procurement is classified under software-related services, and is part of a selective procurement method through a call-off from a framework agreement. This tender process has recently completed the contract period, which commenced on 31st August 2020 and concluded on 30th August 2023, following an award made on 17th August 2020. The service is required across various locations, including the United Kingdom and other British Overseas Territories.

This tender represents a significant opportunity for businesses in the software and IT services sector, particularly those providing contact centre technologies and solutions. Small and medium-sized enterprises (SMEs) are well-suited to compete, as the procurement is designated for their consideration. Engaging in this sector can aid businesses in expanding their client base and enhancing their service offerings, fostering growth in a competitive landscape.

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Notice Information

Notice Title

Contact Centre Solution

Notice Description

Provision of a Contact Centre Solution, including software and call packages.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-02236edb-1706-4e63-a45d-47a4e2e79957
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/748b6e28-bc00-45e0-955e-129716d2d7d4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£475,944 £100K-£500K
Lots Value
Not specified
Awards Value
£475,944 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Dec 20205 years ago
Submission Deadline
23 Jul 2020Expired
Future Notice Date
Not specified
Award Date
16 Aug 20205 years ago
Contract Period
30 Aug 2020 - 30 Aug 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS DIGITAL
Contact Name
Not specified
Contact Email
enquiries@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS1 6AE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

EXPONENTIAL-E

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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