Award

Lift Management Service - AWARD

NORTH STAR HOUSING GROUP - E-TENDERING SYSTEM

This public procurement record has 1 release in its history.

Award

17 Feb 2026 at 13:49

Award Notice
Summary of the contracting process

The procurement process for the Lift Management Service is managed by North Star Housing Group, based in Stockton-on-Tees, United Kingdom, aiming to contract a comprehensive lift servicing, maintenance, and repair programme across its Northeast England sites. The procurement was initiated under an open procedure, culminating in the award stage on 17 February 2026. The contract, awarded to Stannah Lift Services Ltd, spans from 2 February 2026 to 2 February 2029, covering passenger lifts, stairlifts, and ceiling hoists. This falls under the industry category of lifts, skip hoists, escalators, and moving walkways. The procurement emphasises both planned and responsive services, including emergency responses 24/7, aligning with statutory obligations and British Standards.

This tender represents substantial growth opportunities for businesses specialising in lift services and maintenance, particularly those with expertise in handling various lifting equipment with efficiency and reliability. Companies with a robust framework for providing 24-hour support and extensive knowledge in health and safety compliance, including risk assessments and method statements, are ideal candidates for such contracts. Businesses equipped to deliver both reactive maintenance and planned servicing, while ensuring preventive strategies and holding necessary accreditations, can thrive through collaboration with the North Star Housing Group. Moreover, the contract encourages comprehensive service delivery, requiring the contractor to adapt to potential new equipment additions and offering avenues for scaling operations.

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Notice Information

Notice Title

Lift Management Service - AWARD

Notice Description

North Star Housing Group is seeking tenders from qualified and experienced contractors to deliver a comprehensive programme of lift servicing, maintenance, and repair services. This contract covers a variety of lifting equipment including passenger lifts, stairlifts, and ceiling hoists located across North Star's housing portfolio in the Northeast of England. The contract includes both planned preventative maintenance and responsive call-out work. New equipment may be added throughout the life of the contract, and the appointed contractor will be required to accommodate these additions within the agreed service framework. The successful contractor will be responsible for carrying out quarterly servicing and maintenance of passenger lifts, with stairlifts and ceiling hoists being serviced either twice yearly or quarterly, depending on the specific site requirements. They will also be expected to attend to reactive faults and breakdowns, including emergency responses 24 hours a day, seven days a week, 365 days per year. Contractors must provide all necessary repair services, replacement of components during maintenance visits, and support for auto-dialler alarm systems used for entrapment situations. Engineers must submit digital reports within five days of each visit and provide full visibility of all planned and reactive works through North Star's housing management system. Out-of-hours support and prompt emergency response are essential to the contract. All service and maintenance activities must adhere to specified response times. Entrapment emergencies require a one-hour response, urgent breakdowns must be attended within four hours, and non-urgent issues must be responded to within 24 hours. Preventative maintenance must be fully inclusive of the servicing and minor components needed to maintain satisfactory operational status. All inspections and works must meet both statutory obligations and manufacturer recommendations, with the contractor ensuring that any safety-critical issues are immediately reported and resolved. Engineers are required to be fully qualified, competent, and experienced across a range of lifting equipment and systems. To avoid unnecessary repeat visits, the contractor must maintain a stock of common spare parts. Contractors are required to comply with all health and safety legislation, including the Health and Safety at Work Act and the Construction (Design and Management) Regulations. Comprehensive risk assessments and method statements must be submitted, covering all work undertaken under this contract. Contractors must hold all necessary industry accreditations and ensure that engineers possess up-to-date and relevant qualifications. Services must be conducted in line with Lift Guidance Note LG1 and relevant British Standards. The contractor must also provide evidence of insurance, liability cover, and will be required to attend periodic site meetings and quality inspections.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-026d3e16-805f-4799-822a-71e256f9c690
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/aada9f75-075e-48cc-9648-d960b91ce986
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

42 - Industrial machinery

CPV Codes

42416000 - Lifts, skip hoists, hoists, escalators and moving walkways

42416100 - Lifts

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Feb 20266 days ago
Submission Deadline
23 Jan 2026Expired
Future Notice Date
Not specified
Award Date
17 Feb 20261 weeks ago
Contract Period
2 Feb 2026 - 2 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH STAR HOUSING GROUP - E-TENDERING SYSTEM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STOCKTON-ON-TEES
Postcode
TS17 6QN
Post Town
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC31 Hartlepool and Stockton-on-Tees
Delivery Location
Not specified
Local Authority
Stockton-on-Tees
Electoral Ward
Mandale & Victoria
Westminster Constituency
Middlesbrough and Thornaby East

Supplier Information

Number of Suppliers
1
Supplier Name

STANNAH LIFT SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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