Award

Customer Contact Approach - PRO.1066

HIGHWAYS ENGLAND COMPANY LIMITED

This public procurement record has 1 release in its history.

Award

03 Oct 2019 at 09:43

Award Notice
Summary of the contracting process

The procurement process for the 'Customer Contact Approach - PRO.1066' project, initiated by Highways England Company Limited, involves the provision of a multi-channel customer feedback platform. This contract falls under the IT services category, particularly focusing on consulting, software development, and support. The procurement method is selective, being a call-off from a framework agreement. The contract was awarded on 27th September 2019 and is active, with a contract period commencing from 1st October 2019 and concluding on 30th September 2020. The project is located in the West Midlands, England, with a total value of £64,000.

This tender represents a significant opportunity for businesses in the IT services sector, particularly those specialising in software development and customer feedback solutions. With its emphasis on multi-channel platforms, small to medium-sized enterprises (SMEs) that offer innovative technology solutions or consulting services would be well-suited to compete for this contract. The provision of such services can help enhance customer engagement and satisfaction, fostering growth and expansion for businesses within this domain.

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Notice Information

Notice Title

Customer Contact Approach - PRO.1066

Notice Description

Multi-Channel Customer feedback platform

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-02883d5a-2656-4f7d-8f85-a24a408ead27
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9f5f2eff-ecd4-44b7-8528-b42a6273c9b8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£64,000 Under £100K
Lots Value
Not specified
Awards Value
£64,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Oct 20196 years ago
Submission Deadline
27 Sep 2019Expired
Future Notice Date
Not specified
Award Date
26 Sep 20196 years ago
Contract Period
30 Sep 2019 - 30 Sep 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS ENGLAND COMPANY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B1 1RN
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

ROL SOLUTIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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