Award

1819CSTDTH Understanding the Trusted Helper Population

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

07 Aug 2019 at 08:36

Award Notice
Summary of the contracting process

The procurement process involves H M Revenue & Customs, seeking services under the tender titled "1819CSTDTH Understanding the Trusted Helper Population." This project falls under the research and development services category and is situated in Salford, England. The procurement process has reached the award stage, with the contract awarded on 25 March 2019, whilst the contract period runs from 26 March 2019 to 30 September 2019. The total contract value is £41,500, and it was initiated through a full tender within Lot 3 of the BEIS Research and Evaluation Framework.

This tender represents a valuable opportunity for businesses with expertise in qualitative research and consultancy, particularly those that can engage with diverse populations. Businesses that specialise in conducting interviews and have experience in social research methodologies will be ideally positioned to compete. This project could enhance their portfolio and provide insight into customer experiences, thereby supporting potential future contracts in the public sector.

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Notice Information

Notice Title

1819CSTDTH Understanding the Trusted Helper Population

Notice Description

The aim of the research is to provide an understanding of the Trusted Helper population. Some customers require support to engage with us. Many customers find support they need through personal relationships, using friends/family members ('Trusted Helpers') as informal agents. We currently have little evidence on Trusted Helper experiences. We want to develop our insight to better understand this population (customer experience, skills & capabilities, needs, impacts) to inform our developing strategy and future business decisions, and our future support model and services. This will be achieved through telephone and face to face interviews with Trusted Helpers and those they help to understand their current experiences and what they might expect from the Trusted Helper service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-02d0dba9-9e07-4a87-ba9a-621ed69b1e31
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bc38c571-3477-40e5-ac6e-5682e6e7c8ad
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Full tender within Lot 3 of the BEIS Research and Evaluation Framework for suppliers who confirmed their interest in receiving HMRC research commissions.
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£41,500 Under £100K
Lots Value
Not specified
Awards Value
£41,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Aug 20196 years ago
Submission Deadline
15 Jan 2019Expired
Future Notice Date
Not specified
Award Date
25 Mar 20196 years ago
Contract Period
26 Mar 2019 - 30 Sep 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M3 5BS
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Blackfriars & Trinity
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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