Award

Customer Satisfaction Survey 24/25

THE INSOLVENCY SERVICE

This public procurement record has 1 release in its history.

Award

03 Dec 2024 at 15:32

Summary of the contracting process

The Insolvency Service has awarded a contract titled "Customer Satisfaction Survey 24/25" to IFF Research Limited. This contract, classified under the industry category of customer satisfaction surveys (CPV Code 79342311), spans from 4 December 2024 to 3 December 2025. The procurement process was conducted through a selective method involving a call-off from a framework agreement. The total value of this contract is £149,880, and all activities will be carried out within the United Kingdom. The tender, initially closed on 13 November 2024, marks the award stage of the procurement process.

This tender presents significant opportunities for growth, particularly for small and medium-sized enterprises (SMEs), as the procurement is suitable for such businesses. Companies specialising in research services focusing on customer satisfaction metrics and performance evaluation will find this contract well-suited to their expertise. The research organisation will assist the Insolvency Service in evaluating customer feedback across various services, which can help these companies expand their portfolio and demonstrate their capabilities in a high-stakes public sector environment.

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Notice Title

Customer Satisfaction Survey 24/25

Notice Description

The provision of a research organisation that will provide the Agency with research services to evaluate customer views on the performance of the Insolvency Service across a range of services and measures.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-03da56d8-17a2-4062-b951-91d4e3c5b7d7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e2cd5eca-04d7-4f8d-8a5a-f2ed3856df21
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£149,880 £100K-£500K
Lots Value
Not specified
Awards Value
£149,880 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Dec 20241 years ago
Submission Deadline
13 Nov 2024Expired
Future Notice Date
Not specified
Award Date
3 Dec 20241 years ago
Contract Period
4 Dec 2024 - 3 Dec 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
THE INSOLVENCY SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B4 6FD
Post Town
Birmingham
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified

Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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