Tender

Interactive Telephony Services

THE BRITISH BROADCASTING CORPORATION (BBC)

This public procurement record has 1 release in its history.

Tender

18 Apr 2017 at 09:10

Tender Notice
Summary of the contracting process

The British Broadcasting Corporation (BBC) is currently seeking suppliers for a tender titled "Interactive Telephony Services". This opportunity falls within the services industry category and is based in London, England. The procurement is in the tender stage, with a deadline for submissions set for 11th May 2017. The contract period is anticipated to commence on 1st July 2017 and continue until 30th June 2019. This procurement process follows an open procedure, allowing wider participation from interested parties.

This tender presents an excellent opportunity for growth for businesses specialising in telecommunications services, particularly those that can provide interactive voice response (IVR) and live call-handling capabilities. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the BBC is open to suppliers offering innovative solutions in this domain. With the potential for a long-term partnership, suitable companies can leverage this opportunity to expand their reach in the broadcasting industry and enhance their service offerings.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Interactive Telephony Services

Notice Description

The BBC is seeking suppliers that will offer a fully managed service for the provision of fixed line telephone and mobile short dial code interactivity relating to BBC output that includes a public vote. Under the framework agreements, the suppliers will provide the telecommunications services and infrastructure for premium and non-premium rate promotions via interactive voice response (IVR, mobile short dial codes (MDSCs)) or live call-handling. These will be either on the supplier's own platform with appropriate overflow where necessary or by use of mass-calling platforms Additional information: Please register your interest in this project by taking the following steps: 1 - Register your company on the Bravo Solution e-Tendering portal (this is only required once): 1.1 - Go to https://bbc.bravosolution.co.uk. 1.2- Click the link on the login page to Register. 1.3 - Accept the terms and conditions and click 'Continue'. 1.4- Enter your correct business and user details. 1.5 - Note the user-name you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an Interest in the tender: 2.1 - Login to the portal with the user-name/password. 2.2 - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 - Click on the relevant PQQ/ ITT to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only). 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under 'PQQ/ ITT Details',you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 - You mustthen submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance please consult the online help, or contact the Bravo e-Tendering help desk.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-04bae5e0-1afb-4f0b-8c3a-1e9d697cb97c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/841ddfb6-994d-4028-84e6-ff61cc09420a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48512000 - Interactive voice response software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Apr 20178 years ago
Submission Deadline
11 May 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2017 - 30 Jun 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE BRITISH BROADCASTING CORPORATION (BBC)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W1A 1AA
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
West End
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-04bae5e0-1afb-4f0b-8c3a-1e9d697cb97c-2017-04-18T10:10:56+01:00",
    "date": "2017-04-18T10:10:56+01:00",
    "ocid": "ocds-b5fd17-04bae5e0-1afb-4f0b-8c3a-1e9d697cb97c",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_136841/579463",
        "title": "Interactive Telephony Services",
        "description": "The BBC is seeking suppliers that will offer a fully managed service for the provision of fixed line telephone and mobile short dial code interactivity relating to BBC output that includes a public vote. Under the framework agreements, the suppliers will provide the telecommunications services and infrastructure for premium and non-premium rate promotions via interactive voice response (IVR, mobile short dial codes (MDSCs)) or live call-handling. These will be either on the supplier's own platform with appropriate overflow where necessary or by use of mass-calling platforms Additional information: Please register your interest in this project by taking the following steps: 1 - Register your company on the Bravo Solution e-Tendering portal (this is only required once): 1.1 - Go to https://bbc.bravosolution.co.uk. 1.2- Click the link on the login page to Register. 1.3 - Accept the terms and conditions and click 'Continue'. 1.4- Enter your correct business and user details. 1.5 - Note the user-name you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an Interest in the tender: 2.1 - Login to the portal with the user-name/password. 2.2 - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 - Click on the relevant PQQ/ ITT to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only). 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under 'PQQ/ ITT Details',you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 - You mustthen submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance please consult the online help, or contact the Bravo e-Tendering help desk.",
        "datePublished": "2017-04-18T10:10:56+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "48512000",
            "description": "Interactive voice response software package"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2017-05-11T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2017-07-01T00:00:00+01:00",
            "endDate": "2019-06-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/841ddfb6-994d-4028-84e6-ff61cc09420a",
                "datePublished": "2017-04-18T10:10:56+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "BravoSolution eSourcing Portal",
                "url": "https://bbc.bravosolution.co.uk/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-41085",
            "name": "The British Broadcasting Corporation (BBC)",
            "identifier": {
                "legalName": "The British Broadcasting Corporation (BBC)"
            },
            "address": {
                "streetAddress": "Broadcasting House, Portland Place",
                "locality": "London",
                "postalCode": "W1A 1AA",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "rebecca.chisholm@bbc.co.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-41085",
        "name": "The British Broadcasting Corporation (BBC)"
    }
}