Award

The Provision of Contact Division Strategy

UKHSA

This public procurement record has 1 release in its history.

Award

25 Jun 2024 at 10:49

Award Notice
Summary of the contracting process

The UKHSA has awarded a contract for "The Provision of Contact Division Strategy" to KPMG LLP. The procurement process reached the award stage on 31st May 2024. The contract period is from 3rd June 2024 to 19th July 2024. The procurement method used was "Other." The location of the procurement is in London, E14 4PU, United Kingdom. The industry category is services.

This tender opportunity for "The Provision of Contact Division Strategy" by the UKHSA can benefit businesses offering services furnished by business, professional, and specialist organisations. Companies with expertise in contact tracing, advice, guidance, compliance with regulations, and disease notification are well-suited to compete. The contract period allows for rapid and scalable contact services across various channels, presenting a growth opportunity for businesses specializing in service delivery and operational model redesign.

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Notice Information

Notice Title

The Provision of Contact Division Strategy

Notice Description

Our Contact Division (Single Service Centre - SSC) within National Operations, provides rapid and scalable contact services across a range of channels (e.g., digital and telephony) to enable contact tracing, advice, and guidance, booking and ordering, compliance with regulations, routing to partners, and disease notification. The current operating model was developed at a time of national crisis and as we continue to deliver on our goals and strategic priorities our operating model needs to evolve to support these. This review will align and create a vision to outline how we will prepare, respond, and build a redesigned operating model within contact centres and across the division, underpinning the UKHSA strategic plan, as well as outlining the approach to drive change to improve the way we operate.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-053630f3-a7ca-4a4e-b10d-658bcbbaa808
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/73ec8015-bbd5-43f4-8a66-e99041761de1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98110000 - Services furnished by business, professional and specialist organisations

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£97,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jun 20241 years ago
Submission Deadline
1 May 2024Expired
Future Notice Date
Not specified
Award Date
30 May 20241 years ago
Contract Period
2 Jun 2024 - 19 Jul 2024 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UKHSA
Contact Name
UKHSA Procurement Team
Contact Email
procurementnotices@ukhsa.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

KPMG

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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