Notice Information
Notice Title
CDHG - Provision of an Out of Hours Call Handling Service
Notice Description
County Durham Housing Group (CDHG) was created in April 2015, as a Community Benefit Society with charitable objects, from the completion of a large scale voluntary transfer of approximately 18,400 homes from Durham County Council. The group is made up of four registered providers consisting of a Parent Organisation (CDHG), East Durham Homes, Dale and Valley Homes and Durham City Homes. The group is governed by the parent board which has over-arching responsibility for the entire group. The parent board is made up of Independents, Tenants and Council nominees which satisfy offer document commitments and constitutional requirements. CDHG has a clear focus on its vision of 'We believe in life without barriers' and its objectives of People First, Outstanding Services and Proud Communities and is committed to making early inroads in demonstrating progress in all areas. The first CDHG Corporate Plan was approved on 14 October 2015 and provides clarity and action planning around key objectives. County Durham Housing Group (CDHG) requires a Out of Hours Call Handling Service. Additional information: Is a Recurrent Procurement Type? : No
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-05778472-7b3f-4038-b936-bda018c21b42
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/0d1d0503-674f-414e-8f25-eee5df2fd3da
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (above threshold)
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 18 Dec 20178 years ago
- Submission Deadline
- 22 Jan 2018Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 2 Apr 2018 - 31 Mar 2021 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- COUNTY DURHAM HOUSING GROUP
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- COUNTY DURHAM
- Postcode
- SR7 7TT
- Post Town
- Sunderland
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC4 Northumberland, Durham and Tyne & Wear
- Small Region (ITL 3)
- TLC41 Durham
- Delivery Location
- TLC North East (England)
-
- Local Authority
- County Durham
- Electoral Ward
- Dawdon
- Westminster Constituency
- Easington
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/0d1d0503-674f-414e-8f25-eee5df2fd3da
18th December 2017 - Opportunity notice on Contracts Finder -
https://in-tendhost.co.uk/countydurhamhousinggroup/aspx/
Additional information on how to apply for this contract
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-05778472-7b3f-4038-b936-bda018c21b42-2017-12-18T13:18:10Z",
"date": "2017-12-18T13:18:10Z",
"ocid": "ocds-b5fd17-05778472-7b3f-4038-b936-bda018c21b42",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "CDHG-2017 078",
"title": "CDHG - Provision of an Out of Hours Call Handling Service",
"description": "County Durham Housing Group (CDHG) was created in April 2015, as a Community Benefit Society with charitable objects, from the completion of a large scale voluntary transfer of approximately 18,400 homes from Durham County Council. The group is made up of four registered providers consisting of a Parent Organisation (CDHG), East Durham Homes, Dale and Valley Homes and Durham City Homes. The group is governed by the parent board which has over-arching responsibility for the entire group. The parent board is made up of Independents, Tenants and Council nominees which satisfy offer document commitments and constitutional requirements. CDHG has a clear focus on its vision of 'We believe in life without barriers' and its objectives of People First, Outstanding Services and Proud Communities and is committed to making early inroads in demonstrating progress in all areas. The first CDHG Corporate Plan was approved on 14 October 2015 and provides clarity and action planning around key objectives. County Durham Housing Group (CDHG) requires a Out of Hours Call Handling Service. Additional information: Is a Recurrent Procurement Type? : No",
"datePublished": "2017-12-18T13:17:01Z",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
},
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79510000",
"description": "Telephone-answering services"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "SR7 7TT"
},
{
"region": "North East",
"countryName": "United Kingdom"
},
{
"postalCode": "SR7 7TT"
},
{
"region": "North East",
"countryName": "United Kingdom"
},
{
"postalCode": "SR7 7TT"
},
{
"region": "North East",
"countryName": "United Kingdom"
}
]
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure (above threshold)",
"tenderPeriod": {
"endDate": "2018-01-22T23:59:59Z"
},
"contractPeriod": {
"startDate": "2018-04-03T00:00:00+01:00",
"endDate": "2021-03-31T23:59:59+01:00"
},
"suitability": {
"sme": true,
"vcse": false
},
"mainProcurementCategory": "services",
"documents": [
{
"id": "1",
"documentType": "tenderNotice",
"description": "Opportunity notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/0d1d0503-674f-414e-8f25-eee5df2fd3da",
"datePublished": "2017-12-18T13:18:10Z",
"format": "text/html",
"language": "en",
"dateModified": "2017-12-18T13:18:10Z"
},
{
"id": "2",
"documentType": "tenderNotice",
"description": "Additional information on how to apply for this contract",
"url": "https://in-tendhost.co.uk/countydurhamhousinggroup/aspx/"
}
]
},
"parties": [
{
"id": "GB-CFS-49220",
"name": "County Durham Housing Group",
"identifier": {
"legalName": "County Durham Housing Group"
},
"address": {
"streetAddress": "Spectrum Business Park, Seaham",
"locality": "County Durham",
"postalCode": "SR7 7TT",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Victoria Gibbon",
"email": "victoria.gibbon@cdhg.co.uk",
"telephone": "0191 5185358"
},
"roles": [
"buyer"
]
}
],
"buyer": {
"id": "GB-CFS-49220",
"name": "County Durham Housing Group"
}
}