Notice Information
Notice Title
Improving consumer comprehension of contractual terms
Notice Description
CCS RM6004 Behavioural Insights Framework The issues with low readership and comprehension of contractual terms and privacy notices The fact that very few consumers read terms and conditions is well evidenced and widely acknowledged. Just 33% of consumers claim they usually read website terms; websites' server data suggest that only 1% actually do.1 Studies asking consumers about terms immediately after a purchase find only a third understand many of the basic terms.2 Evidence also shows that low levels of readership and comprehension expose consumers to detriment. One in ten consumers has experienced regret in the past 12 months for not reading the terms and conditions.3 Two thirds of all UK businesses sell directly to consumers and just over half of these businesses have had a dispute with their customers over their terms and conditions.4 One in ten businesses facing such a dispute needed to go to court to resolve it. BEIS observes in practice and through conversations with businesses that many businesses aspire to communicate terms clearly. However, there is currently no clear evidence or guidance on what forms of presentation are effective. This study will provide a solid evidence base for 'role model' firms, and can be used to inform industry codes of practice and/or any potential future regulation.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-05a3f1cc-e442-4712-8b05-45982a2bc7f1
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/2bed1f5a-bf44-456b-9db4-5cae34f22ed8
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other - CCS RM6004 Behavioural Insights Framework Mini Competition
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
73200000 - Research and development consultancy services
79300000 - Market and economic research; polling and statistics
Notice Value(s)
- Tender Value
- £150,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £149,825 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 23 Apr 20187 years ago
- Submission Deadline
- 8 Mar 2018Expired
- Future Notice Date
- Not specified
- Award Date
- 22 Mar 20187 years ago
- Contract Period
- 23 Mar 2018 - 31 May 2018 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- UK SHARED BUSINESS SERVICES LIMITED
- Contact Name
- Not specified
- Contact Email
- research@uksbs.co.uk
- Contact Phone
- 01793 867005
Buyer Location
- Locality
- SWINDON
- Postcode
- SN2 1ET
- Post Town
- Swindon
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK7 Gloucestershire and Wiltshire
- Small Region (ITL 3)
- TLK71 Swindon
- Delivery Location
- TLI London
-
- Local Authority
- Swindon
- Electoral Ward
- Rodbourne Cheney
- Westminster Constituency
- Swindon North
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/2bed1f5a-bf44-456b-9db4-5cae34f22ed8
23rd April 2018 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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