Award

NCC1374 Contact Centre Telephony

NORTHUMBERLAND COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

28 Oct 2025 at 10:59

Award Notice
Summary of the contracting process

The public procurement process for the "NCC1374 Contact Centre Telephony" project was initiated by Northumberland County Council, focusing on the acquisition of a Customer Relation Management software package under the industry category of services. The process, classified as a direct award, reached the award stage with the supplier Amazon Web Services EMEA Sarl on 28th October 2025. The project, valued at £382,118.07, has a contract period from 1st November 2025 to 31st October 2028. The procurement is aimed at improving the Telephony Platform to handle customer queries, with services required to be delivered in the North East region of the United Kingdom.

This tender presents business growth opportunities primarily for large-scale companies that specialise in CRM software and telephony platforms. Smaller enterprises and social enterprises may find competition challenging due to the project's scale and direct award procurement method. The contract provides a significant engagement for companies positioned to offer innovative solutions and robust customer management systems, therefore appealing to established firms with experience in the public sector and a focus on service delivery in England.

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Notice Information

Notice Title

NCC1374 Contact Centre Telephony

Notice Description

This product allows us access to the Telephony Platform to enable services to handle customer queries.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cde544f5-6019-4049-863d-d78ba5562600
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Direct Award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£382,118 £100K-£500K
Lots Value
Not specified
Awards Value
£382,118 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Oct 20253 months ago
Submission Deadline
1 Aug 2025Expired
Future Notice Date
Not specified
Award Date
27 Oct 20254 months ago
Contract Period
1 Nov 2025 - 31 Oct 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHUMBERLAND COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MORPETH
Postcode
NE61 2EF
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC42 Northumberland
Delivery Location
TLC North East (England)
Local Authority
Northumberland
Electoral Ward
Morpeth Kirkhill
Westminster Constituency
North Northumberland

Supplier Information

Number of Suppliers
1
Supplier Name

AMAZON WEB SERVICES EMEA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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