Notice Information
Notice Title
BHCC RM1557.14 AI Customer Contact and Task Handling
Notice Description
AI customer contact and task handling, using Amazon Connect
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-060bd1e5-34a5-4870-8da6-0c5dfbb1b301
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/db7377f7-2a72-41a5-a729-29e13f8ccb5e
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £52,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- £52,000 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 2 Oct 20254 months ago
- Submission Deadline
- 29 Sep 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 30 Sep 20254 months ago
- Contract Period
- 5 Oct 2025 - 26 Dec 2025 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BRIGHTON & HOVE CITY COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- HOVE
- Postcode
- BN3 3BQ
- Post Town
- Brighton
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ2 Surrey, East and West Sussex
- Small Region (ITL 3)
- TLJ21 Brighton and Hove
- Delivery Location
- TLJ South East (England)
-
- Local Authority
- Brighton and Hove
- Electoral Ward
- Central Hove
- Westminster Constituency
- Hove and Portslade
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/db7377f7-2a72-41a5-a729-29e13f8ccb5e
2nd October 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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