Award

Supply of a 1st Line Service Desk

DFTC - DEPARTMENT FOR TRANSPORT

This public procurement record has 1 release in its history.

Award

31 Dec 2025 at 11:07

Award Notice
Summary of the contracting process

The Department for Transport (DfT) has completed a procurement process for the "Supply of a 1st Line Service Desk," valued at £4,000,000. The contract was awarded to ONEADVANCED GROUP LIMITED, with the procurement classified under the IT services category, specifically focusing on consulting, software development, Internet, and support. The selective procurement method used was a call-off from a framework agreement, and the contract period extends from 28th November 2025 to 27th November 2028. The location specified for the delivery is London, United Kingdom, and the procurement stage is the Award stage, as the notice was published on 31st December 2025.

This tender presents significant growth opportunities for businesses specialising in IT services, particularly those offering comprehensive service desk solutions. Companies with expertise in managing 1st Line Service Desks, especially small and medium-sized enterprises (SMEs) capable of fulfilling such contracts, would find this procurement beneficial. By partnering with a government department like the DfT, businesses can expand their portfolios and enhance their reputations in the public sector IT services arena.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Supply of a 1st Line Service Desk

Notice Description

Provision of a fully managed 1st Line Service Desk for Department for Transport (DfT)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-062c2336-a540-4761-bf6d-2bfca5163fa2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/10eadcf5-9ee2-4513-a016-17635ecd8bd7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£4,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£4,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
31 Dec 20251 months ago
Submission Deadline
22 Oct 2025Expired
Future Notice Date
Not specified
Award Date
15 Dec 20252 months ago
Contract Period
28 Nov 2025 - 27 Nov 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DFTC - DEPARTMENT FOR TRANSPORT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 2AA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
Vincent Square
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ONEADVANCED GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-062c2336-a540-4761-bf6d-2bfca5163fa2-2025-12-31T11:07:32Z",
    "date": "2025-12-31T11:07:32Z",
    "ocid": "ocds-b5fd17-062c2336-a540-4761-bf6d-2bfca5163fa2",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_506708/1542266",
        "title": "Supply of a 1st Line Service Desk",
        "description": "Provision of a fully managed 1st Line Service Desk for Department for Transport (DfT)",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 4000000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-10-22T16:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2025-11-28T00:00:00Z",
            "endDate": "2028-11-27T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-162201",
            "name": "DfTc - Department for Transport",
            "identifier": {
                "legalName": "DfTc - Department for Transport"
            },
            "address": {
                "streetAddress": "Great Minster House, 33 Horseferry Road",
                "locality": "London",
                "postalCode": "SW1P 2AA",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "DDaT.CRM@dft.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-05965280",
            "name": "ONEADVANCED GROUP LIMITED",
            "identifier": {
                "legalName": "ONEADVANCED GROUP LIMITED",
                "scheme": "GB-COH",
                "id": "05965280"
            },
            "address": {
                "streetAddress": "The Mailbox Level 3, 101 Wharfside Street, Birmingham, United Kingdom, B1 1RF"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-162201",
        "name": "DfTc - Department for Transport"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-062c2336-a540-4761-bf6d-2bfca5163fa2-1",
            "status": "active",
            "date": "2025-12-15T00:00:00Z",
            "datePublished": "2025-12-31T11:07:31Z",
            "value": {
                "amount": 4000000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-05965280",
                    "name": "ONEADVANCED GROUP LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-11-28T00:00:00Z",
                "endDate": "2028-11-27T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/10eadcf5-9ee2-4513-a016-17635ecd8bd7",
                    "datePublished": "2025-12-31T11:07:31Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}