Tender

QEOP & E20 Stadium Customer Helpline Services

LONDON LEGACY DEVELOPMENT CORPORATION

This public procurement record has 1 release in its history.

Tender

24 Feb 2023 at 15:30

Tender Notice
Summary of the contracting process

The London Legacy Development Corporation is inviting bids for the provision of Customer Helpline Services for Queen Elizabeth Olympic Park and E20 Stadium. The tender, with an estimated value of £350,000, is currently in the active stage. The procurement process is open to all potential providers, with a tender period closing on April 11, 2023. The contract is set to commence on July 1, 2023, for a three-year period, extendable for a further two years at LLDC's discretion. The services fall under the Customer Services category and will be delivered in London, United Kingdom.

This opportunity presents a chance for businesses specializing in customer service to bid for the contract. Small and medium-sized enterprises (SMEs) are encouraged to participate. Suitable providers should have the capacity to offer a best-in-class helpline service, including a customer service freephone hotline and email response service. The London Legacy Development Corporation is looking for providers who share their ambition for outstanding customer service delivery, with a focus on excellence and innovation in managing customer enquiries for these iconic sporting and leisure venues.

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Notice Information

Notice Title

QEOP & E20 Stadium Customer Helpline Services

Notice Description

The LLDC is seeking to engageThe LLDC is seeking to engage a Helpline specialist which shares our ambition for Queen Elizabeth Olympic Park ('QEOP') to be industry leading and benchmarked favourably against high performance estates, venues, and open spaces. LS185 have proposed that the new helpline contact should also provide the service for Stadium venue enquires which are currently dealt with by the LS185 reception desk at entrance B. The objective is to procure a best-in-class helpline service provider that who will provide a customer service freephone hotline and email response service over a three-year period with the option to extend for a further two years at LLDC's sole discretion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-062dbb15-030c-419f-a578-3b7838e5dd14
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/38676c20-472e-4924-886b-b95d13dcccb2
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£350,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Feb 20233 years ago
Submission Deadline
11 Apr 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2023 - 30 Jun 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON LEGACY DEVELOPMENT CORPORATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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