Tender

Tenant Charter - Single Point of Contact

LONDON BOROUGH OF LAMBETH

This public procurement record has 1 release in its history.

Tender

14 Apr 2021 at 15:27

Tender Notice
Summary of the contracting process

The London Borough of Lambeth is inviting bids for the "Tenant Charter - Single Point of Contact" tender, aimed at enhancing housing services within the borough. This open procurement process, categorised under housing services, is currently in the Tender stage, with submissions due by 10th May 2021. The contract is expected to commence on 1st August 2021 and will run until 31st July 2023. The successful provider will be responsible for managing a dedicated telephone support line for private renters, providing expert advice in line with the recently introduced Renters Charter.

This tender presents significant opportunities for businesses specialising in housing services, community support, or social services, especially those with experience in assisting private renters. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are particularly encouraged to compete for this contract. The ability to deliver responsive, knowledgeable support and to work closely with local authorities will be crucial for potential bidders seeking to grow their business through this valuable public service initiative.

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Notice Information

Notice Title

Tenant Charter - Single Point of Contact

Notice Description

The London Borough of Lambeth (the Council) have recently introduced a Renters Charter (the Charter), published on the website here - www.lambeth.gov.uk/your-renting-rights The Charter provides advice and information to private renters in the borough about their rights and responsibilities. The Council wishes to procure a third-party provider to respond to requests for information and help via telephone calls made by persons making use of the information provided in the Charter. The successful provider will note that from time to time the Charter will be updated to ensure it remains current and up to date. The Council will expect the contracted provider to remain competent in all areas of the Charter (including updates). In addition, the contracted provider will provide advice and assistance to private tenants in their application for a Rent Repayment Order (RRO). Where it is a person in receipt of Local Housing Allowance the contracted provider will refer the case to the Council to consider seeking an RRO. The contracted provider will need to respond to a dedicated telephone number, which will be a Council number monitored by the contract organisation for Lambeth residents to call within defined hours. The contracted provider will provide expert advice to the callers on all aspects of the Charter and will aim to resolve matters without redirecting to the Council. Where necessary the contracted provider will refer/sign post callers to the appropriate services within the Council or external agencies/organisations. Where the contracted provider refers to another service, they will ensure all relevant details are provided in writing to the service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-06fb0da2-d1cb-4214-bc5f-10f44f1f0d00
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ec0a7af8-5669-4e48-9785-c615ffd2c2f7
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

98 - Other community, social and personal services

CPV Codes

70333000 - Housing services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Apr 20214 years ago
Submission Deadline
10 May 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jul 2021 - 31 Jul 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF LAMBETH
Contact Name
Mark Preston
Contact Email
mpreston@lambeth.gov.uk
Contact Phone
0207 926 8670

Buyer Location

Locality
LONDON
Postcode
SW2 1NR
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
TLI London
Local Authority
Lambeth
Electoral Ward
Brixton Rush Common
Westminster Constituency
Clapham and Brixton Hill

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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