Tender

Customer Services and Digital (Soft Market Testing)

CHESHIRE WEST AND CHESTER BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

13 Jul 2023 at 08:46

Tender Notice
Summary of the contracting process

The Cheshire West and Chester Borough Council is seeking providers for Customer Services and Digital solutions through an open procedure. The procurement process involves building on existing customer services and enhancing digital online services. The contract period runs from 23rd August 2023 to 31st August 2023, with the tender deadline set for 27th July 2023. This opportunity falls under the IT services category.

This tender by the Cheshire West and Chester Borough Council presents an avenue for IT service providers specialising in consulting, software development, and Internet support to expand their business. Businesses offering innovative digital solutions and customer service enhancements are well-suited to compete. Engaging in this tender could lead to growth opportunities in the services sector and collaboration towards improving customer experiences.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Customer Services and Digital (Soft Market Testing)

Notice Description

Cheshire West and Chester Council is currently considering options for Customer Services and Digital and is testing the market to establish if there are suitable providers that can provide a system of this type. The Council is looking to build on the success of customer services and improve further its positive customers experience and shift to digital online services where possible.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-070b2418-13e0-417d-99b1-186326e2ff0a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c2fd3852-5c45-4175-bba3-75595811bafe
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jul 20232 years ago
Submission Deadline
27 Jul 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
22 Aug 2023 - 31 Aug 2023 30 days
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CHESHIRE WEST AND CHESTER BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ELLESMERE PORT
Postcode
CH65 0BE
Post Town
Chester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD63 Cheshire West and Chester
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Cheshire West and Chester
Electoral Ward
Central & Grange
Westminster Constituency
Ellesmere Port and Bromborough

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-070b2418-13e0-417d-99b1-186326e2ff0a-2023-07-13T09:46:12+01:00",
    "date": "2023-07-13T09:46:12+01:00",
    "ocid": "ocds-b5fd17-070b2418-13e0-417d-99b1-186326e2ff0a",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CHWEST001-DN679142-48825100",
        "title": "Customer Services and Digital (Soft Market Testing)",
        "description": "Cheshire West and Chester Council is currently considering options for Customer Services and Digital and is testing the market to establish if there are suitable providers that can provide a system of this type. The Council is looking to build on the success of customer services and improve further its positive customers experience and shift to digital online services where possible.",
        "datePublished": "2023-07-13T09:46:12+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2023-07-27T17:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-08-23T00:00:00+01:00",
            "endDate": "2023-08-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/c2fd3852-5c45-4175-bba3-75595811bafe",
                "datePublished": "2023-07-13T09:46:12+01:00",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-208834",
            "name": "Cheshire west and Chester Borough Council",
            "identifier": {
                "legalName": "Cheshire west and Chester Borough Council"
            },
            "address": {
                "streetAddress": "The Portal",
                "locality": "Ellesmere Port",
                "postalCode": "CH65 0BE",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Stephen Tomassen",
                "email": "stephen.tomassen@cheshirewestandchester.gov.uk",
                "telephone": "+44 1244972784"
            },
            "details": {
                "url": "http://www.cheshirewestandchester.gov.uk/"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-208834",
        "name": "Cheshire west and Chester Borough Council"
    }
}