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CRM System

CITY OF YORK COUNCIL

This public procurement record has 1 release in its history.

Award

06 Aug 2026 at 09:43

Award Notice
Summary of the contracting process

The procurement process conducted by the CITY OF YORK COUNCIL focused on acquiring a Customer Relationship Management (CRM) System, classified under the computer support and consultancy services industry. This selective procurement was executed as a call-off from a framework agreement, highlighting its targeted nature. The procurement process has progressed to the 'Award' stage, with the supplier, INSIGHT DIRECT (UK) LTD, being awarded the contract on 17th April 2026. The contract is valued at £146,282.74 and covers the service delivery spanning from 31st March 2026 to 31st March 2030, with operations centred in the Yorkshire and the Humber region of the United Kingdom. The procurement was particularly favourable to SMEs, as indicated by the suitability criteria, ensuring that smaller businesses could effectively participate.

This tender presents significant opportunities for businesses specialising in software solutions, particularly those offering comprehensive CRM systems. Companies equipped to provide consistent technical support, adaptation services, and fulfilment of licencing requirements would find this contract aligned with their services. Its focus on a CRM system that can manage participant tracking and reporting needs for the York and North Yorkshire Combined Authority suggests that firms experienced in delivering public sector digital infrastructure would be aptly poised to benefit from such engagements. This tender represents potential growth avenues for businesses seeking to establish or expand their footprint within governmental IT projects.

How relevant is this notice?

Notice Information

Notice Title

CRM System

Notice Description

Aim of the service delivery 2.1 The Service Provider will be required to provide: * A customer relationship management system (CRM) to enable Connect to Work Participants to be tracked individually on their journey through the Programme, monitor the performance of Delivery Partners, generate templates, and reporting * The ability to export all data to .CSV and/or Excel files in the required format and structure for DWP and York and North Yorkshire Combined Authority requirements * Setup and administrative support to meet agreed go-live dates * Onboarding, staff training, including to in-house Management Staff and external Delivery Partners, on use of the system * Licenses and accounts to enable Management Staff and Delivery Partners to access the system input Participant details, create reports and export reports - for Management Staff both within the York and North Yorkshire Combined Authority working on internal IT systems and hardware, and those Delivery Partners that are external and outside of regional and local government IT infrastructure o Expected to be between 30 and 70 Licenses dependent on cost, see below for current per-year expectations: Year 1: 30 Year 2: 40 Year 3: 70 Year 4: 70 Year 5: 30 Extension year if realized to be confirmed * Changes and adaptation to the system in line with any mandated or recommended changes from DWP over the course of the contract * Ongoing service, technical support, access and administration, and up-time requirements as agreed within the final contract

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-07d0d9b2-5dab-415a-9c04-73cbe64f42c5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e86d3b5b-15ee-42f0-a333-889d878845a6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
£146,282 £100K-£500K
Lots Value
Not specified
Awards Value
£146,282 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Aug 20266 days ago
Submission Deadline
18 Mar 2026Expired
Future Notice Date
Not specified
Award Date
16 Apr 20263 months ago
Contract Period
30 Mar 2026 - 31 Mar 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CITY OF YORK COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
YORK
Postcode
YO1 6GA
Post Town
York
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
TLE Yorkshire and The Humber
Local Authority
York
Electoral Ward
Micklegate
Westminster Constituency
York Central

Supplier Information

Number of Suppliers
1
Supplier Name

INSIGHT DIRECT (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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