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WSFT - IT - Telephony Platform Managed Support Service

West Suffolk NHS Foundation Trust

This public procurement record has 1 release in its history.

Award

21 Aug 2026 at 14:59

Award Notice
Summary of the contracting process

West Suffolk NHS Foundation Trust procured a managed support and maintenance service for its Unify OpenScape Enterprise telephony platform. The service covers proactive maintenance, technical support, fault resolution and software support, helping maintain the availability, performance and security of the Trust’s enterprise communications environment. The requirement supports the reliable operation of critical voice communication services used across the Trust. It is a business-to-business IT and telecommunications support service, classified under telephone equipment repair and maintenance. Delivery is associated with the Trust’s site at Hardwick Lane, Bury St Edmunds, Suffolk, and the wider West Suffolk NHS Foundation Trust communications environment. The buying organisation is West Suffolk NHS Foundation Trust.

The procurement is complete and has been awarded following a selective procedure using a call-off from a framework agreement. Bids were due by 1 May 2026 at 12:00. The contract was awarded on 2 July 2026 to CHARTERHOUSE VOICE & DATA LIMITED for £19,850. The contract period runs from 1 July 2026 to 30 June 2027. The award is active. The procurement was for services and was recorded as unsuitable for SMEs and voluntary, community or social enterprises. The published information identifies the selected supplier and the commercial outcome, but does not set out a separate quality, price or other evaluation weighting.

This award indicates demand from an NHS foundation trust for specialist support of an enterprise Unify OpenScape telephony platform. Suppliers considering future opportunities with this buyer would need credible capability in business telephony maintenance, platform support, software support and fault resolution. They would also need to demonstrate that they can protect service availability, performance and security across a critical communications environment, rather than provide only general IT helpdesk services. Relevant experience supporting comparable enterprise voice systems and the capacity to provide proactive maintenance and responsive technical assistance would strengthen a future proposition. The framework call-off route is also important: a supplier would need access to the relevant framework and an understanding of its call-off requirements.

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Notice Information

Notice Title

WSFT - IT - Telephony Platform Managed Support Service

Notice Description

Provision of managed support and maintenance services for the Trust's Unify OpenScape Enterprise telephony platform. The service supports the Trust in maintaining the availability, performance and security of its enterprise communications environment through proactive maintenance, technical support, fault resolution and software support. The service helps ensure the continued reliable operation of critical voice communication services used across the Trust.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-07de2ffd-50f6-4568-9051-360099bff5eb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bbe34598-95f1-4c5d-8c96-3ceacc515c67
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50334140 - Repair and maintenance services of telephone sets

Notice Value(s)

Tender Value
£19,850 Under £100K
Lots Value
Not specified
Awards Value
£19,850 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20266 days ago
Submission Deadline
1 May 2026Expired
Future Notice Date
Not specified
Award Date
2 Jul 20261 months ago
Contract Period
1 Jul 2026 - 30 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Suffolk NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BURY ST EDMUNDS
Postcode
IP33 2QZ
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH64 West Suffolk
Delivery Location
Not specified
Local Authority
West Suffolk
Electoral Ward
Southgate
Westminster Constituency
Bury St Edmunds and Stowmarket

Supplier Information

Number of Suppliers
1
Supplier Name

Charterhouse Voice & Data Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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