Award

Provision of Customer Service Training

MOAT HOMES LIMITED

This public procurement record has 1 release in its history.

Award

26 Jan 2024 at 15:37

Award Notice
Summary of the contracting process

The buying organisation, MOAT HOMES LIMITED, has awarded a contract for the provision of Customer Service Training with a total value of £128,750. The procurement stage was a limited process with competitive quotation below threshold. The contract period runs from 1st January 2024 to 31st December 2025, and the tender period ended on 24th October 2023. The training programme focuses on creating a customer-centric culture and integrating professional behaviours into customer service.

This tender presents an opportunity for SMEs in the training services industry. Businesses specialising in personnel training services could leverage their expertise to compete for this contract. The location for the training programme is in Dartford, England, making it suitable for local service providers. Participants are required to support MOAT's Customer Pioneer Strategy, enhancing customer satisfaction and employee engagement metrics as key objectives of the training.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of Customer Service Training

Notice Description

We are seeking a training provider to design and deliver a customer service programme to all 440 of our employees and approximately 40 people from our outsourced repairs contractor. The key objectives for this programme are to: * Build a new customer centric culture that supports our Customer Pioneer Strategy. This includes being more empathetic, building trust, being accountable and listening. * Ensure colleagues are able to integrate Moat's professional behaviours into their approach to customer service * Increase customer satisfaction and employee engagement metrics

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/db7c755e-583d-4a42-8b59-866669015123
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79632000 - Personnel-training services

Notice Value(s)

Tender Value
£128,750 £100K-£500K
Lots Value
Not specified
Awards Value
£128,750 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Jan 20242 years ago
Submission Deadline
24 Oct 2023Expired
Future Notice Date
Not specified
Award Date
26 Jan 20242 years ago
Contract Period
1 Jan 2024 - 31 Dec 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MOAT HOMES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DARTFORD
Postcode
DA2 6QE
Post Town
Dartford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ43 Kent Thames Gateway
Delivery Location
Not specified
Local Authority
Dartford
Electoral Ward
Stone Castle
Westminster Constituency
Dartford

Supplier Information

Number of Suppliers
1
Supplier Name

MARY GOBER INTERNATIONAL LIMITED TA MGI LEARNING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2-2024-01-26T15:37:58Z",
    "date": "2024-01-26T15:37:58Z",
    "ocid": "ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "DN689693",
        "title": "Provision of Customer Service Training",
        "description": "We are seeking a training provider to design and deliver a customer service programme to all 440 of our employees and approximately 40 people from our outsourced repairs contractor. The key objectives for this programme are to: * Build a new customer centric culture that supports our Customer Pioneer Strategy. This includes being more empathetic, building trust, being accountable and listening. * Ensure colleagues are able to integrate Moat's professional behaviours into their approach to customer service * Increase customer satisfaction and employee engagement metrics",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79632000",
            "description": "Personnel-training services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "DA2 6QE"
                    }
                ]
            }
        ],
        "value": {
            "amount": 128750,
            "currency": "GBP"
        },
        "procurementMethod": "limited",
        "procurementMethodDetails": "Competitive quotation (below threshold)",
        "tenderPeriod": {
            "endDate": "2023-10-24T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-01-01T00:00:00Z",
            "endDate": "2025-12-31T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/J6en85rb",
            "name": "MOAT HOMES LIMITED",
            "identifier": {
                "legalName": "MOAT HOMES LIMITED",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/J6en85rb"
            },
            "address": {
                "streetAddress": "Mariner House, Galleon Boulevard, Crossways Business Park",
                "locality": "Dartford",
                "postalCode": "DA26QE",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Procurement Team",
                "email": "tenders@moat.co.uk",
                "telephone": "03003230011"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-04681819",
            "name": "Mary Gober International Limited TA MGI Learning",
            "identifier": {
                "legalName": "Mary Gober International Limited TA MGI Learning",
                "scheme": "GB-COH",
                "id": "04681819"
            },
            "address": {
                "streetAddress": "2 Communications Road, Greenham Business Park, Newbury, Berkshire, England, RG19 6AB"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/J6en85rb",
        "name": "MOAT HOMES LIMITED"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2-1",
            "status": "active",
            "date": "2024-12-20T00:00:00Z",
            "datePublished": "2024-01-26T15:37:58Z",
            "value": {
                "amount": 128750,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-04681819",
                    "name": "Mary Gober International Limited TA MGI Learning"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-01-01T00:00:00Z",
                "endDate": "2025-12-31T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/db7c755e-583d-4a42-8b59-866669015123",
                    "datePublished": "2024-01-26T15:37:58Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}