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ServiceNow Software Licences

London Borough of Barnet

This public procurement record has 1 release in its history.

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16 Oct 2026 at 11:00

Award Notice
Summary of the contracting process

The London Borough of Barnet procured ServiceNow software licences through a call-off contract. The purchase is for software licensing rather than software development or general data services. The contract description identifies the Crown Commercial Service Technology Products and Associated Services framework, specifically its software lot, as the route used to supply the licences. The work is for Barnet Council; the listed delivery coverage includes the United Kingdom and a number of other territories and regions, including Europe and the Channel Islands. The procurement is categorised as a service. The recorded classification is data services (CPV 72300000), although the stated requirement is specifically for ServiceNow licences.

The procurement is complete and has been awarded to Phoenix Software Ltd. The award was made on 23 September 2026, following an open procedure, with the contract called off from the Crown Commercial Service Technology Products and Associated Services framework. The awarded value is £63,944.60. The contract period runs from 16 October 2026 to 31 August 2027. The tender response deadline was 23 September 2026. The process is identified as suitable for small and medium-sized enterprises. The award information identifies the selected supplier and award value; it does not set out a separate scoring or weighting basis for evaluation.

For suppliers considering future ServiceNow licensing requirements from the London Borough of Barnet, this award demonstrates demand for software licences supplied through an established public-sector technology framework. Phoenix Software Ltd, an SME, was selected, showing that a smaller supplier can fulfil this requirement. A credible competitor would need to supply the required ServiceNow licences and be able to deliver through the relevant framework route, including the framework’s software lot. The requirement is a defined software-licensing purchase rather than a broader technology implementation or data-services assignment, so suppliers whose offer centres on licensing and framework-based supply are the closest fit. The contract provides a concrete example of the buyer’s purchasing scope and supplier route for comparable requirements.

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Notice Information

Notice Title

ServiceNow Software Licences

Notice Description

Call-off contract for the ServiceNow Software Licences to the London Borough of Barnet. The licences are supplied by Phoenix Software Ltd under Crown Commercial Service framework RM6098, Technology Products and Associated Services, Lot 3 Software.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0863815a-e23a-4a82-b528-39899ad6e662
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ffecafd7-5991-44f0-be97-29a795ad7ee0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72300000 - Data services

Notice Value(s)

Tender Value
£63,944 Under £100K
Lots Value
Not specified
Awards Value
£63,944 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Sep 20261 months ago
Contract Period
16 Oct 2026 - 31 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Barnet
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW9 4EW
Postcode Area
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI71 Barnet
Delivery Location
Not specified
Local Authority
Barnet
Electoral Ward
Colindale North
Westminster Constituency
Hendon

Supplier Information

Number of Suppliers
1
Supplier Name

Phoenix Software

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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